Customer Service Advisor Apprentice - Advanced (Level 3)

Toomey Nissan Ltd (Employer)

Remit (Training Provider)

Weekly wage £184.80 to £356.40
40.0 hours per week Mon - Fri 9am - 5pm May Include Some Weekend Work
15 months (duration)
20 December 2021(start date)
Customer service specialist (apprenticeship standard)
3 positions available
16 December 2021 (application closing date)
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Job Description

This is an exciting opportunity to train and qualify as a Customer Service Advisor with excellent ongoing development and career opportunities. As a Customer Service Advisor apprentice, you will provide excellent customer service to new and existing customers, and provide them with the best experience possible at Toomey Basildon, SS15 6RW.


Customer Service Advisors are highly valued members of the aftersales team with responsibility for communication between the customer and the workshop. Our advisors know that customer service is more than completing the job - it's about understanding the customer’s expectations, anticipating their future needs, and building long term trusted relationships.

Key Duties:
• Serving and assisting customers with their queries and needs
• Manage all service telephone, email and walk-in enquiries.
• Meet and greet customers, qualify work, and identify customer’s additional needs at vehicle drop-off
• Continuously seek to improve customer service feedback by identifying service improvement opportunities within the aftersales department and sharing any customer feedback with the management team
• Ensure customer expectations and requirements are identified, and successfully managed throughout the customer service journey.
• Collect and manage customer information to ensure accurate details are captured
• Efficiently manage customer communication through repairs with timely progress updates and gaining
• Maintain knowledge of Toomey's retention products and services upselling where appropriate.
• To discuss and up-sell additional work to the customer, where appropriate.
• Confidently present our services and products

Toomey is hiring for their Nissan, Renault, Vauxhall and Peugeot Dealerships.

Salary is based on National Minimum Wage.

Future Prospects

Potential to lead onto a full-time position with ongoing training

Skills Required

• Good general computer skills as this will be your daily workstation, • Confident and good communication skills with the ability to talk to customers • Good at making rapport and instilling confidence with the brand

Qualities Required

• Must be approachable, smart/presentable, punctual and friendly

Qualifications Required

Maths and English at A*- C

Training Provided

The qualification is aimed at individuals more advanced in their interpersonal skills and with experience of working with customers. The Customer Service Specialist Level 3 qualification will include Function Skills at Level 2 unless exemptions apply. Completion will lead to eligibility to join the Institute of Customer Service as an Individual membership at Professional Level.
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