Customer Service Advisor Apprentice - Advanced (Level 3)

Glyn Hopkin Nissan (Employer)

Remit (Training Provider)

Weekly wage £184.80
40.0 hours per week Shifts TBC
15 months (duration)
30 November 2021(start date)
Customer service specialist (apprenticeship standard)
29 October 2021 (application closing date)
Register interest

Job Description

You will have the opportunity to train and qualify as a Customer Service Advisor. Your role will be to support both new and existing customers, providing the best possible experience. For this role, National Minimum Wage for age is paid.

Responsibilities

Wage advertised is for 16–17-year-olds National
Minimum Wage for age is paid.


We the largest Approved Nissan Independent Dealership and
customers are the focus of all Nissan do, and we’re committed to providing the highest levels of service and aftercare. Our Apprentice Customer Service
advisors are highly valued members of the aftersales service forming part of a
team who communicate between the customer and the workshop with a focus on delivering excellent customer service.

Key Duties:

  • Learn how to serve and assist customers with their queries and needs via telephone, email and walk-in enquiries
  • Develop confidence to meet and greet customers to qualify work, and identify customer’s additional needs at vehicle drop-off
  • Work collectively to seek to improve customer service through identifying service improvement opportunities within the aftersales department
  • Learn to understand customer expectations to successfully manage the customer service journey
  • Collect and manage customer information to ensure accurate details are captured
  • Learn how to manage customer communication through repairs with timely progress updates
  • Maintain knowledge of Nissan retention products and services upselling where appropriate
  • To discuss and up-sell additional work to the customer, where appropriate
  • Learn to confidently present our services and products

Person Requirements:

  • People focused with the confidence and personality to develop long term customer relationships
  • Possess good communication skills
  • Able to learn and work with processes and guidelines with good core administration skills to accurately capture customer details







 

 

 

 

 

 

Future Prospects

This can lead to a full time position with ongoing training.

Reality Check

For this position, National Minimum Wage for age is paid.

Skills Required

  • Good general computer
  • Skills as this will be your daily workstation
  • Confident and good communication
  • skills with the ability to talk to customers

Qualities Required

Must be approachable, smart/presentable, punctual and friendly.




 

 

 

 

 

Qualifications Required

none

Training Provided

You will receive on-going training and development within your role to support with the opportunity to experience other departments within the dealership to develop and apply your apprenticeship alongside product and service training.




 

 

 

 

 

Register interest

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