Customer Service Advisor Apprentice - Intermediate (Level 2)

D X Network Services (Employer)

Lifetime Training Group (Training Provider)

Weekly wage £230.77
40.0 hours per week Monday to Friday 08:00 - 17:00
15 months (duration)
7 October 2021(start date)
Customer service practitioner (apprenticeship standard)
30 September 2021 (application closing date)
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Job Description

The overall purpose of the apprenticeship job role is to support the site Customer Service Manager with customer queries and administration duties.

Responsibilities

At DX you will be working towards a Customer Service Practitioner Level 2 Apprenticeship standard over the course of 15 months.

Key Responsibilities: 

  • Communicate with customers at all levels, appropriately and professionally
  • Build environment of continuous improvement
  • Support the Customer Service Manager with daily processes
  • Work with Operations to ensure high service levels to mitigate against Risk and reduce number of Lost customers
  • Accept all incoming Customer calls and log all information and escalate as required
  • Ensure all training both internally and externally is completed within timescales
  • Manage escalations daily, ensuring all call-backs, checks and resolutions are made within a timely manner
  • Ensure the Customer experience is first class – the customer is the priority at all times 

Future Prospects

  • Ongoing Training and Learning 

Reality Check

  • The key dates are to be used as a guide only. Should the right candidate be found, this vacancy may close early.

Skills Required

  • A high level of IT literacy and an ability to adapt those skills to quickly learn DX systems
  • Good basic financial understanding
     

Qualities Required

  • Communicates effectively and openly at all levels and via all channels. Excellent listening and reasoning skills
  • Shows great attention to deal with an ability to understand root cause of complex problems
  • Adept at conflict management and resolution
  • Excellent organisation and attention to detail
  • Passionate about delivery Great service to our Customers every time
     

Qualifications Required

  • No qualifications required!

Training Provided

Alongside this job role, you also will be studying towards your:
Customer Service Practitioner L2
Functional Skills in English and Maths

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