Blackwell Ward & Walters

Customer Service Advisor Apprentice - Intermediate (Level 2)

Blackwell Ward & Walters (Employer)

West Suffolk College (Training Provider)

Annual wage £16,000.00
37.5 hours per week Monday - Friday between 8:30am - 5pm
15 months (duration)
14 June 2021(start date)
Customer service practitioner (apprenticeship standard)
3 June 2021 (application closing date)
Register interest

Job Description

NFU Mutual, general insurer and financial services company, has been serving the community for over 100 years. As their local agency office in Bury St Edmunds, Blackwell, Walters, Santon & Anthony deliver their award-winning service and sell their product range across our region. They have an exciting opportunity for an Apprentice to join the team.

Responsibilities

NFU Mutual, a leading general insurer and financial services company, has been serving the rural community for over 100 years. As their local agency office in Bury St Edmunds, Blackwell, Walters, Santon & Anthony deliver their award-winning service and sell their product range across our region, championing the honest, personal approach to customer service for which they’re famous.

As a Customer Services / Insurance Adviser within our vibrant and dynamic team, you’ll play a key role in the success of an expanding local business, ensuring our customers benefit from the local, friendly service and have their expectations exceeded every time they deal with us.

Providing exceptional administrative support, you’ll handle enquiries, paperwork, sales tasks and payments with a ‘can-do’ proactive enthusiasm. The chances are, you’ll have already worked in a similar role, so will be no stranger to applying an excellent telephone manner and a flexible, people-orientated approach to everything you do. Above all though, you’ll relish the challenge of being part of a truly customer-focused, ambitious team. In return, you can expect full training in a friendly and supportive environment.

Future Prospects

Upon completion of the apprenticeship, we would expect the applicant to develop from the Customer Service role into Sales, Claims, Business Support / Renewals, and there is even scope with experience to move into Team Leader or Management roles in time.

Reality Check

Office-based role, dealing with inbound and outbound telephone calls, long periods of working at a computer. Ability to multi-task, take on a lot of information and use multiple systems concurrently as well as provide a high level of customer service for a demanding customer base.

Skills Required

Essential -

  • Effective written and verbal communication
  • Problem solving
  • Attention to detail
  • Good IT skills and ability to learn bespoke software and systems.

Desirable -

  • Basic knowledge of insurance, sales / customer service skills, experience in a customer-facing environment

Qualities Required

Essential -

  • Honesty
  • Integrity
  • Initiative
  • Good judgement
  • Dynamism

Desirable -

  • Friendly
  • Outgoing
  • Able to communicate on multiple levels with colleagues in a wide cross-section of age brackets

Qualifications Required

Minimum English & Maths GCSE grades A*-C (9-4) or equivalent qualifications.

Training Provided

Full Level 2 Customer Service Practitioner Apprenticeship.

Register interest

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