Customer Service Administrator Apprentice - Advanced (Level 3)

Do you want a varied admin role that is not governed to sitting behind a desk? Like many of our previous apprentices, join the Elliotts team and become part of our success to help drive our business forward; the Customer Service Administrator Apprentice vacancy is for you.

Responsibilities

What will the apprentice be doing?

PETA Ltd are proud to be working with Elliotts, a leading builders’ merchant, to recruit a Customer Service Administrator Apprentice. The Customer Service Administrator Apprentice will be at the heart of our business and based in one of our local branches. From here you will learn everything there is to know about how a successful merchant branch and kitchen & bathroom showroom is run. You will also be exposed to other divisions and areas of our business throughout your apprenticeship to help with your all-round development.

General duties of the Customer Service Administrator Apprentice will include:

• Learning about the products and services that we offer to our customers 
• Communicating with customers both face to face, via the phone and by email
• Assisting with invoicing and other administrative tasks
• Accurately taking messages and responding
• Supporting accurate stock control
• Working closely with various departments and offering support to other branches
• Supporting the branch in adhering to Health & Safety regulations
• Assisting with pricing and quoting on a range of materials and services
• Using various IT platforms such as Microsoft Outlook, Word and Excel as well as an internal system (IntactIQ) to input data and look up products to order via online catalogues

What training will the apprentice take and what qualification will the apprentice get at the end?

Level 3 Business Administrator Apprenticeship Standard. You will complete a 15 month apprenticeship which includes 10 days at the PETA training centre in Cosham. You will be supported every 6 weeks with visits from your PETA Learning & Development Coach.

What is the expected career progression after this apprenticeship?

Elliotts love to invest in their staff. If the Customer Service Administrator Apprentice does well in branch, then there will be the chance to gain a permanent contract and career progression

Reality Check

We would encourage early submissions of applications, as these will be considered on receipt and suitable candidates invited for interview. We reserve the right to withdraw the advertisement early if the vacancy is filled before the closing date.

Skills Required

Communication skills, Attention to detail, Organisation skills, Problem solving skills, Number skills, Understanding measurements, Solution orientated, Friendly and personable, Positive approach, Good work ethic

Qualifications Required

GCSE or equivalent English (Grade D/3) Essential
GCSE or equivalent maths (Grade D/3) Essential