Customer Service Administration Apprentice - Intermediate (Level 2)

Howdens (Employer)

Lifetime Training Group (Training Provider)

Weekly wage £201.93
40.0 hours per week Hours between 8am to 5pm Monday to Friday.
15 months (duration)
25 May 2021(start date)
Customer service practitioner (apprenticeship standard)
18 May 2021 (application closing date)
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Job Description

Howdens are currently looking for a Customer Service Administration Apprentice to join their expanding team! Howdens is committed to developing our people, which means our Apprenticeships lead to great career opportunities and the chance to really make your mark.


At Howdens you will be working towards a Customer Service Level 2 Apprenticeship standard over the course of 15 months.

At Howdens our products are available from local stock at depots nationwide, so we can offer timely collection and deliveries to get projects started sooner. This also allows us to make changes quickly, should they arise, so work can continue without delay. 

The Customer Service Administration Apprentice plays a vital role in the business to ensure that all Depot administration is processed and completed effectively, efficiently and in the timescale required to support the team and maximise sales and growth.

Key Accountabilities & Responsibilities include: 

  • To check invoices and ensure that these are properly filed daily
  • Check and reconcile haulier administration e.g. dispatch notes, invoices, proof of delivery, returns
  • Purchase and monitor depot stationery requirements
  • Assist with mailing of promotional material to customers
  • To answer the telephone and ensure that customer queries are answered in a courteous, professional and knowledgeable manner
  • Reconcile depot petty cash expenditure
  • Keep operational reports and information up to date
  • To undertake the responsibility of banking as and when necessary, following the procedures in the depot policies and procedures manual
  • Carry out stock reconciliation procedures e.g. inputting line checks
  • To liaise with the Credit Control department, responding to customer account queries, and processing customer account applications

Future Prospects

Ongoing training and Learning. 

Reality Check

The key dates are to be used as a guide only. Should the right candidate be found, this vacancy may close early.

Skills Required

  • Effective teamwork skills
  • Ability to communicate effectively

Qualities Required

We are looking for smart, friendly people with excellent attention to detail and a desire to learn. You will be confident, tenacious, and hungry to succeed, with a flexible approach to working and learning in a fast-paced environment.

  • Able to prioritise workload
  • Must be a self-motivated person

Qualifications Required

No qualifications required.

Training Provided

Alongside this job role, you also will be studying towards your:

  • Customer Service Practitioner Apprenticeship Standard Level 2
  • Functional Skills in English and maths
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