Provident Housing Limited

Customer Service Administration Apprentice - Intermediate (Level 2)

Provident Housing Limited (Employer)

The Nvq Training Centre Limited (Training Provider)

Weekly wage £166.00
40.0 hours per week 10am. to 6pm Monday to Friday
12 months (duration)
9 November 2020(start date)
Customer service practitioner (apprenticeship standard)
6 November 2020 (application closing date)
Register interest

Job Description

This is a varied office based apprenticeship dealing with a wide range of duties to support the operations of the business.


Duties and Responsibilities include:

  • Answering Telephones
  • Responding to email enquiries
  • Assisting with customer queries
  • Updating CRM system
  • Administration Duties
  • Photocopying
  • Scanning and Filing
  • Plus much more

Future Prospects

  • Career Progression Opportunities Available in the long term

Reality Check

  • Have you considered the location, hours of work and pay rate prior to applying?
  • Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week). For more information please visit:

Skills Required

  • Must be computer literate
  • Must be strong communicator both written and spoken
  • Must have good organisational skills

Qualities Required

  • Must be a reliable, trustworthy and hardworking individual with a real willingness to learn
  • Must be a team worker
  • Excellent timekeeping

Qualifications Required

  • Ideally maths and English (Grade C / 4 or above) or equivalent

Training Provided

  • Customer Service Practitioner level 2
  • Teaching and learning the skills, knowledge and behaviours within Customer Services
Register interest


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This page contains public sector information licensed under the Open Government Licence v3.0. The information provider is the Education and Skills Funding Agency.