Customer Representative Apprentice - Retention Team, Leicester - Advanced (Level 3)

Hastings Direct (Employer)

Davies Learning Solutions Limited (Training Provider)

Annual wage £18,535.00
37.5 hours per week Shifts between 08:00-19:00 Monday to Friday, 09:00 - 13:00 Saturday & Sunday
24 months (duration)
19 May 2021(start date)
25 positions available
30 April 2021 (application closing date)
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Job Description

If you're looking for a progressive career our apprenticeship programme offers the first step in a new career to becoming a qualified insurance professional. We’re looking for people who love talking to people, problem solving, an will thrive in a fast-paced environment. We welcome applications from anyone seeking a career and not just a job.

Responsibilities

What will the apprentice be doing?

As a Retention Customer Representative, you will be working in our inbound call centre and talking to customers Whilst navigating our inhouse software.

You’ll be dealing with inbound calls each day. The calls you receive will be varied; giving new business quotes, taking payments, and saving customers at the point of renewal.

You will personally be accountable for dealing with a portfolio of customer’s worth up to £200,000 of income to the business and help contribute to the renewals department

What training will the apprentice take and what qualification will the apprentice get at the end?

You will accheive

a Senior Financial Customer Service Advisor and a Chartered Insurance Institute Certificate in Insurance

Training will  be a combination of in person at our office in Leicester and remote learning.

Intitial training for the role will be in block learning and the apprenticeshp will be one day a week

What is the expected career progression after this apprenticeship?

Once qualified you could apply to continue to progress on to a higher level apprenticeship e.g. Insurance Professional level 4, move in to our professional services e.g. underwriting or a leadership role

Reality Check

To be successful in this role you must have great communication skills on the phone, in particular: - Conversational skills - Listening skills - Ability to accurately recording information

Skills Required

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Administrative skills, Team working, Patience, Resilience, Target driven, Positive attitude

Qualifications Required

GCSE or equivalent 5 GCSE's including Maths and English (Grade Minimum C or 5) Essential
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Related

About the employer

Hastings Insurance Services Ltd is a UK personal lines insurance broker servicing customers online and by phone.

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