What will the apprentice be doing?
As a Retention Customer Representative, you will be working in our inbound call centre and talking to customers Whilst navigating our inhouse software.
You’ll be dealing with inbound calls each day. The calls you receive will be varied; giving new business quotes, taking payments, and saving customers at the point of renewal.
You will personally be accountable for dealing with a portfolio of customer’s worth up to £200,000 of income to the business and help contribute to the renewals department
What training will the apprentice take and what qualification will the apprentice get at the end?
You will accheive
a Senior Financial Customer Service Advisor and a Chartered Insurance Institute Certificate in Insurance
Training will be a combination of in person at our office in Leicester and remote learning.
Intitial training for the role will be in block learning and the apprenticeshp will be one day a week
What is the expected career progression after this apprenticeship?
Once qualified you could apply to continue to progress on to a higher level apprenticeship e.g. Insurance Professional level 4, move in to our professional services e.g. underwriting or a leadership role
Reality CheckTo be successful in this role you must have great communication skills on the phone, in particular: - Conversational skills - Listening skills - Ability to accurately recording information
Skills RequiredCommunication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Administrative skills, Team working, Patience, Resilience, Target driven, Positive attitude
Qualifications RequiredGCSE or equivalent 5 GCSE's including Maths and English (Grade Minimum C or 5) Essential