David Luke Ltd

Customer Operations Administrator Apprentice - Intermediate (Level 2)

David Luke Ltd (Employer)

Damar Training (Training Provider)

Annual wage £10,000.00
35.0 hours per week Monday - Wednesday, 09:00 - 17:00, Thursday 09:00 - 16:30 and Friday, 09:00 - 15:00.
12 months (duration)
10 May 2021(start date)
Customer service practitioner (apprenticeship standard)
30 April 2021 (application closing date)
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Job Description

To provide administrative support to the Customer Relations team as well as carry out general office duties. You will work towards a Level 2 Customer Service Practitioner apprenticeship standard.


Customer relations duties:

  • Ensure phone calls are answered promptly and courteously
  • Process orders through the in-house system
  • Deal with customer queries through to completion
  • Liaise with other departments as necessary to get any aspect of the role completed successfully
  • Basic credit control assistance such as processing daily payments
  • Deal with general accounts queries from customers via email or phone
  • To produce basic accounts reports

General office duties:

  • Front of house duties – greeting visitors
  • Assist with the daily post – inbound and outbound
  • Maintain accurate office systems, including filing

Future Prospects

The Customer Operations team is always evolving to meet the needs of our customers and the wider macro-economic environment. With our growing B2C brands, it is an area for further investment in our team and their development which is likely to open up new opportunities.

Reality Check


  • L4 Simply Health cash back plan cover
  • Wellbeing programme

Skills Required

  • Good IT skills - knowledge of Microsoft Office packages e.g. Word and Excel
  • Strong admin and organisational skills
  • Experience of dealing with customers on the phone or face to face
  • Excellent interpersonal skills
  • Excellent written and verbal communication skills

Qualities Required

  • Punctual
  • Reliable
  • Friendly
  • Capable of working under own initiative
  • Enthusiastic and keen to learn
  • Ability to work to deadlines
  • Attention to detail
  • Ability to follow instructions successfully through to completion

Qualifications Required

5 GCSEs at grades A*-C/9-4 (or equivalent) including maths and English.

Training Provided

Level 2 Customer Service Practitioner apprenticeship standard, which includes:

  • Level 1/2 Functional Skills in maths and English (if required)
  • End-Point Assessment (EPA)
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