We are proud to offer a friendly, fully collaborative, inclusive work environment which offers opportunities for further progression as part of one of the largest automotive groups in the world. We offer hybrid working, where colleagues are in the office for a minimum of two days each week, with the remaining three days flexible to work from home.
Responsibilities
What will the apprentice be doing?
Report to the CX Intelligence and Insights Manager and provide support to the wider CX team
Collate, review, analyse and report trends in customer satisfaction and dissatisfaction areas back to business using our customer measurement tools
Assist with dealer queries via our query management tool and provide support with resolving issues with our suppliers
Coordinate key CX KPI updates for company, Board and HQ presentations
What training will the apprentice take and what qualification will the apprentice get at the end?
The apprentice will work towards completing Level 3 Improvement Technician apprenticeship standard along with any Functional Skills qualifications (if required)
What is the expected career progression after this apprenticeship?
Full time role, options to complete other training.
Skills Required
Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Analytical skills, Team working, Physical fitnessQualifications Required
GCSE or equivalent Maths & English (Grade 5/C) Essential