Renault U.K. Limited

Customer Experience Data Insight and Project Assistant Apprentice - Advanced (Level 3)

Renault U.K. Limited (Employer)

Smart Training and Recruitment Limited (Training Provider)

Annual wage £18,000.00
37.5 hours per week Monday - Friday, with flexible start and finish times 9am - 5pm
15 months (duration)
4 July 2022(start date)
Improvement technician (apprenticeship standard)
28 June 2022 (application closing date)
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Job Description

We are proud to offer a friendly, fully collaborative, inclusive work environment which offers opportunities for further progression as part of one of the largest automotive groups in the world. We offer hybrid working, where colleagues are in the office for a minimum of two days each week, with the remaining three days flexible to work from home.

Responsibilities

What will the apprentice be doing?

Report to the CX Intelligence and Insights Manager and provide support to the wider CX team
Collate, review, analyse and report trends in customer satisfaction and dissatisfaction areas back to business using our customer measurement tools
Assist with dealer queries via our query management tool and provide support with resolving issues with our suppliers
Coordinate key CX KPI updates for company, Board and HQ presentations

What training will the apprentice take and what qualification will the apprentice get at the end?

The apprentice will work towards completing Level 3 Improvement Technician apprenticeship standard along with any Functional Skills qualifications (if required)


What is the expected career progression after this apprenticeship?

Full time role, options to complete other training.

Skills Required

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Analytical skills, Team working, Physical fitness

Qualifications Required

GCSE or equivalent Maths & English (Grade 5/C) Essential
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