Renault U.K. Limited

Customer Experience Assistants Apprentice - Advanced (Level 3)

Renault U.K. Limited (Employer)

Smart Training and Recruitment Limited (Training Provider)

Annual wage £18,000.00
37.5 hours per week Monday - Friday, shifts to be confirmed.
15 months (duration)
19 September 2022(start date)
Improvement technician (apprenticeship standard)
4 positions available
9 September 2022 (application closing date)
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Job Description

We are proud to offer a friendly, fully collaborative, inclusive work environment which offers opportunities for further progression as part of one of the largest automotive groups in the world. We offer hybrid working, where colleagues are in the office for a minimum of two days each week, with the remaining three days flexible to work from home.

Responsibilities

What will the apprentice be doing?

  • Collate, review, analyse and report trends in customer satisfaction and dissatisfaction areas back to business using our customer measurement tools
  • Coordinate key CX KPI updates for company, Board and HQ presentations
  • Create and use trackers and dashboards to help monitor performance of our network

What training will the apprentice take and what qualification will the apprentice get at the end?

The learner will work towards completing a Level 3 Improvement Technician and any Functional Skills if required. 

What is the expected career progression after this apprenticeship?

Progression into a permanent role is subject to completion of training and availability of a suitable role

Skills Required

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Analytical skills, Team working, Physical fitness

Qualifications Required

GCSE or equivalent Maths & English (Grade C/5) Essential
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