What will the apprentice be doing?
- Collate, review, analyse and report trends in customer satisfaction and dissatisfaction areas back to business using our customer measurement tools
- Coordinate key CX KPI updates for company, Board and HQ presentations
- Create and use trackers and dashboards to help monitor performance of our network
What training will the apprentice take and what qualification will the apprentice get at the end?
The learner will work towards completing a Level 3 Improvement Technician and any Functional Skills if required.
What is the expected career progression after this apprenticeship?
Progression into a permanent role is subject to completion of training and availability of a suitable role
Skills RequiredCommunication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Analytical skills, Team working, Physical fitness
Qualifications RequiredGCSE or equivalent Maths & English (Grade C/5) Essential