Customer Experience Apprentice – Digital Relations - Intermediate (Level 2)

Autoglym (Employer)

Paragon Training Academy Ltd (Training Provider)

Weekly wage £279.00
30.0 hours per week Monday to Friday, times TBC.
12 months (duration)
5 July 2021(start date)
Customer service practitioner (apprenticeship standard)
30 June 2021 (application closing date)
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Job Description

Autoglym is a British manufacturer of a premium range of vehicle care and valeting products, which are sold in over 45 countries. This is a fantastic opportunity for the right candidate.

Responsibilities

Your roles and responsibilities will include but not be limited to:

  • To monitor, respond and log customer questions, opinions and concerns via the Autoglym social media channels customer service to external and internal customers by way of problem solving and communication
  • To ensure that any work is carried out according to company and departmental health and safety procedures in line with the company Zero Harm vision
  • To receive, respond and satisfy all incoming customer enquires relating to technical and distribution product issues from customers through various digital channels, including but not exclusive Facebook, Twitter, Instagram, You Tube, Tik Tok, website reviews and online chat
  • To liaise with Technical Service and Marketing teams on any reoccurring themes on digital media. Reporting successes and areas for improvement
  • To log all incoming enquiries and use this to carry out analysis from feedback generated from external sources to show trends and areas for improvement by written report or presentation
  • To provide exceptional and professional customer service
  • To enhance Autoglym’s digital presence and to ensure responses to customers are seen by the world as experts in our field

Future Prospects

  • The role could become permanent in the future.

Skills Required

  • Computer literate, experience with Microsoft Office packages
  • Use of social media
  • Excellent verbal communication skills
  • Good written skills

Qualities Required

  • Dealing with change
  • Customer focus
  • Self-motivated
  • Team player
  • Ability to make decisions on own initiative

Qualifications Required

  • Minimum GSCE (or equivalent) English grade B/6 and above

Training Provided

Paragon Skills is a leading national Apprenticeship training provider supporting over 4,000 learners through their training, and 1,500 organisations to consistently deliver high quality Apprenticeships across their businesses. Paragon Skills achieves some of the highest success and achievement rates in the industry. Its extensive experience across multiple specialisms has contributed to an overall achievement rate of 71.4% (2018/19) exceeding the national average of 65.6%, and an Ofsted Grade 2 Good rating.

On completion of this 12-Month Apprenticeship you will have achieved:

  • Level 2 Customer Services
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