Kuehne + Nagel Ltd

Customer Care Specialist Apprenticeship (Perishables) - Advanced (Level 3)

Kuehne + Nagel Ltd (Employer)

Sr Education (Training Provider)

Annual wage £15,500.00
37.5 hours per week Monday to Friday - hours to be confirmed
2 years (duration)
6 June 2022(start date)
29 May 2022 (application closing date)
Register interest

Job Description

Kuehne + Nagel have an extensive network of Customer Care Locations across the UK providing excellent customer service to our customers. These locations are supported by powerful operational centres who ensure that our shipments move on time across Air and Sea.

Responsibilities

Kuehne + Nagel have an extensive network of Customer Care Locations across the UK providing excellent customer service to our customers. These locations are supported by powerful operational centres who ensure that our shipments move on time across Air and Sea.

This role will be part of our Sea Logistics Perishables team within the Customer Care Location (CCL) and will learn how to develop skills that allow them to have direct interaction with our customers, proactive customer service, problem solving, customer follow up, interaction with our sales colleagues and handling import customs requirements for perishable cargo including Defra Peach applications, IPAFF’S applications and HMRC declarations.

Your responsibilities:

Our apprenticeship is a 2 year programme, combining practical on-the-job training with study towards the Level 3 International Freight Forwarding apprenticeship. You will work within a successful team while learning everything you need to know whilst supported by your peers, your managers and the apprenticeship team within Kuehne+Nagel.

You will be training and carrying out duties to:

  • Ensure all requests carried out to the pre-set service levels and standard procedures, in a timely manner, in line with the KPI requirements
  • Develop customer service skills to provide the best possible customer satisfaction
  • Study to attain a high level of forwarding and perishable knowledge
  • Monitor customer shipments in order to provide proactive updates to customers and to problem solve (by collaborating with other stakeholders) in anticipation of a customer complaint
  • Communicate with the different Government departments involved with the importation of perishable cargo
  • Arrange deliveries as per customer requirements, including communicating with customers and hauliers to ensure timely delivery.
  • Develop skills that enable them to field complaint calls and reach out to stakeholders to resolve
  • Knowledge exchange with the sales and account management teams

Future Prospects

Good Reasons to Join:

We believe that every individual can add to Kuehne+Nagel and that together we can shape our future by how we move the world today. Join us in our journey to connect people and goods through innovative and sustainable logistics solutions. We offer you real career prospects and an engaging working atmosphere.

At Kuehne+Nagel, you are always part of a team - because great things can only be achieved together. You will be joining an amazing group of apprentices and can look forward to a competitive starting salary, attractive benefits and an Apprentice NUS discount card, support to achieve professionally recognised qualifications and a network of mentors, line managers and friends to help you along your journey.

Reality Check

This position will start late April/early May.

Candidates must be available to work full-time from this point onwards.

Applications will be reviewed on a rolling basis.

Skills Required

  • Strong customer service orientation 
  • Excellent organisational skills and strong interpersonal skills
  • Ability to work on own initiative and as part of a team 
  • Problem solving skills
  • Very good time management skills with the ability to set priorities, fulfil critical tasks in time and keep to deadlines 
  • Understand and respect the company confidentiality and compliance regulations (Code of Conduct) 
  • Strong affinity with required customer quality standards
  • Excellent knowledge of MS office features

Qualities Required

  • Willingness to learn
  • Team player

Qualifications Required

  • Five GCSEs at grades 9-3/A*-D including maths & English (or equivalent qualifications)

Training Provided

Training to be provided:

  • Level 3 International Freight Forwarding Specialist Apprenticeship Standard
  • Functional Skills in maths and English, if required
Register interest

Related