Customer Care Specialist Apprenticeship - Advanced (Level 3)

Kuehne+Nagel (Employer)

Sr Apprenticeships Limited (Training Provider)

Annual wage £15,500.00
37.5 hours per week Monday to Friday - hours to be confirmed
2 years (duration)
30 September 2022(start date)
2 positions available
25 September 2022 (application closing date)
Register interest

Job Description

We’re looking for the ultimate all-rounders. Someone who’s got a passion for service and a desire to get stuck in and make a difference. Our apprenticeship is a 2 year programme, combining practical on-the-job training with study towards the Level 3 International Freight Forwarding Specialist Apprenticeship.


What will the apprentice be doing?

Kuehne + Nagel have an extensive network of Customer Care Locations across the UK providing excellent customer service to our customers. These locations are supported by powerful operational centres who ensure that our shipments move on time across Air and Sea.

Your role:

Our apprenticeship is a 2 year programme, combining practical on-the-job training with study towards the Level 3 International Freight Forwarding apprenticeship. You will work within a successful team while learning everything you need to know whilst supported by your peers, your managers and the apprenticeship team within Kuehne+Nagel.

Your responsibilities:

The Customer Care teams are responsible for ensuring that our customers experience is a positive one each and every time they engage with Kuehne + Nagel.

Our customer care specialists are responsible for direct interaction with our customers, proactive customer service, problem solving, customer follow up, interaction with your sales colleagues and equally as important, ensuring that our operational care centres (OCC’s) have all of the necessary information to be able to execute on our customer behalf.

We’ll train you on everything you need to know to be successful in your role.

What we ask of you is to:

Be Accountable – take ultimate ownership at all times 
Be Brave – to step out of your comfort zone in a supportive environment
Be Adaptable – be a team player and work on items that make the branch work
Be Valuable – focus on activities that add value 

What training will the apprentice take and what qualification will the apprentice get at the end?

Qualifications to be gained:

Level 3 International Freight Forwarding Specialist Apprenticeship Standard
Functional Skills in maths and English, if required

What is the expected career progression after this apprenticeship?

We believe that every individual can add to Kuehne+Nagel and that together we can shape our future by how we move the world today. Join us in our journey to connect people and goods through innovative and sustainable logistics solutions. We offer you real career prospects and an engaging working atmosphere.

Reality Check

At Kuehne+Nagel, you are always part of a team - because great things can only be achieved together. You will be joining an amazing group of apprentices and can look forward to a competitive starting salary, attractive benefits and an Apprentice NUS discount card, support to achieve professionally recognised qualifications and a network of mentors, line managers and friends to help you along your journey. This position will start late April/early May. Candidates must be available to work full-time from this point onwards. Applications will be reviewed on a rolling basis.

Skills Required

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Team working, Initiative, Patience, Interpersonal skills, Willingness to learn

Qualifications Required

GCSE or equivalent Maths and English (Grade Five GCSEs at grades 9-3/A*-D) Desired
Register interest