Kuehne+Nagel

Customer Care Apprentice - Intermediate (Level 2)

Kuehne+Nagel (Employer)

Sr Apprenticeships Limited (Training Provider)

Annual wage £15,500.00
37.5 hours per week Monday to Friday, shifts TBC
24 months (duration)
30 September 2022(start date)
Customer service practitioner (apprenticeship standard)
2 positions available
20 September 2022 (application closing date)
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Job Description

We are currently recruiting a motivated and enthusiastic individual to join our hugely successful international Pharma/Healthcare Road team in Derby as a Customer Service Apprentice. This is an exciting opportunity to join one of the world’s leading logistics and freight forwarding companies.

Responsibilities

What will the apprentice be doing?

The Pharma/Healthcare Road team are customer-centric, working hard to delight our customers every day. Our Customer Service Apprenticeship is a 24 month programme, combining practical on-the-job training with study towards the Customer Service qualification. You will work within a successful team while learning everything you need to know whilst being supported by your peers, your managers, and the apprenticeship team within Kuehne+Nagel.

Your Responsibilities:

Build relationships with the key account Pharmaceutical and Healthcare customers and internal Kuehne + Nagel Pharma network
Timely Processing and handling of customer orders, requests, and quotations 
Build market knowledge and experience 
Investigate any challenges that may arise in relation to the movement of cargo and respond to them in a thorough and speedy manner
Heavily customer focused and will require constant communication with a variety of key contacts through various forms of communication methods.
Ensure Customer Satisfaction is delivered at every stage
Booking of cargo for collection/delivery slots with customers
Maintain GDP compliant standards (in line with training provided)

What training will the apprentice take and what qualification will the apprentice get at the end?

You will work within a successful team while learning everything you need to know whilst supported by your peers, your managers, and the apprenticeship team within Kuehne+Nagel.

You will achieve:

Customer Service Level 2 Apprenticeship Standard
Functional Skills Level 2 if required

What is the expected career progression after this apprenticeship?

Future prospects
 

Your salary will also be reviewed after 12 months and there's a great bonus on offer once you have fully completed your apprenticeship. You will be supported throughout by a network of mentors, line managers and previous apprentices to help you achieve your qualifications and progress along your apprenticeship journey

Skills Required

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Committed, Commercially minded, Hardworking, Manage conflicting priorities

Qualifications Required

GCSE or equivalent Maths and English (Grade A*-C/9-4 in English and maths) Desired
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