Customer Care Advisor Apprentice - SmarterCover



Training Provider:


Weekly wage £269.20
40.0 hours per week Monday - Friday, shifts varying between 9.00 am - 7.00 pm. Shifts to be confirmed.
duration: 12 months
start: 10 December 2019
Intermediate(level 2)
Customer service practitioner Level 2 (GCSE) (apprenticeship standard)
3 December 2019 (application closing date)
Do you consider yourself to be a kind, helpful and hard-working person? Well Smarter Cover are looking for a Customer Care Advisor Apprentice! If you think this is something you would enjoy, then please apply!


As a Customer Care Advisor Apprentice your daily duties will include:

  • To act as a point of contact for customers with any queries or problems and ensure that clients receive a full and efficient after sales service
  • Dealing with customers on a daily basis both over the phone and via email
  • Sorting out customer care and after sales related issues
  • Liaising with Insurance companies regarding any policy amendments and resolving issues quickly and efficiently
  • Keeping updated databases and spread sheets
  • To assist Processing department with referral cases and follow processes and procedures through the life cycle of the case

Future Prospects

There will be real prospects for progression in the business. Chance to go onto further qualifications (3/4/5).

Reality Check

The Apprenticeship National Minimum Wage guide (ANMW):

Skills Required

  • Excellent customer care skills
  • Excellent customer service skills and ability to deal with people at all levels
  • Excellent communication skills and a confident telephone manner
  • Good organisational skills
  • Ability to take responsibility for the role
  • Good use of Microsoft Excel and Word

Qualities Required

  • Previous experience of working in an office Sales Support environment
  • To be pro-active and demonstrate initiative
  • Ability to be a strong team player

Qualifications Required

None specified. 

Training Provided

  • Customer Service Practitioner Level 2
  • Functional Skills Level 2 in maths and English
Apply now

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