Farfetch UK Limited

CRM Apprentice - Advanced (Level 3)

Farfetch UK Limited (Employer)

Multiverse Group Limited (Training Provider)

Annual wage £25,000.00
40.0 hours per week Monday - Friday, 9.00am - 5.30pm
18 months (duration)
12 July 2021(start date)
Digital marketer (apprenticeship standard)
7 July 2021 (application closing date)
Register interest

Job Description

Farfetch exists for the love of fashion. They are looking for a Customer Relationship Management Apprentice to help grow the personalisation of their customer communications. You'll report to the Senior CRM Executive, supporting the execution of their strategy to deliver retention channel growth.


This role will be ideal for someone who is looking for an exciting opportunity in a fast-paced digital environment.

Duties will include:

  • You will grow your analytical skills and advocate for customer centricity, alongside gaining experience in CRM
  • Work with the Senior CRM Executive to produce deep-dive analysis to answer ad-hoc business questions that enhance CRM strategies, create insight, or troubleshoot performance issues
  • Champion competitor benchmark and customer trend analysis aiming to discover potential opportunities to enhance personalisation and customer centricity in the CRM channels
  • Coordinate AB testing activity with the CRM team, prepare results presentation and suggest new test and learn opportunities
  • Assist the CRM team to analyse campaign performance and suggest optimisation opportunities
  • Assist the CRM Technical Executive on any work in relation to the development of the CRM strategy and ad-hoc projects as required

Future Prospects

  • After your Digital Marketing apprenticeship progress into a full-time Junior, Specialist, Executive or Associate in: Social Media, Digital Marketing, Communications & PR, Data & Insights Analysis, SEO, PPC, Content Management or Writing

Skills Required

  • Interest in customer relationship management and digital marketing
  • Highly organised and proactive with a strong attention to detail

Qualities Required

  • Passion for numbers and an interest in furthering your analytical skills

Qualifications Required

  • Five GCSE grades C - A* (4-9) or equivalent, including English and maths

Training Provided

Digital Marketer Level 3 Apprenticeship Standard:

  • Being a Multiverse apprentice means access to awesome social events, sports teams, insight/career days with other apprentices to grow your network, as well as your own personal Coach who will guide you through the qualification to help you achieve your full potential
  • As part of your Multiverse apprenticeship, you will have access to our Future Leaders Foundation modules to help you develop the 6 key competencies: well-being, self-awareness, motivation, conscientiousness, effectiveness and grit
Register interest