Crew Member Apprenticeship - Intermediate (Level 2)

McDonald's (Employer)

Lifetime Training Group (Training Provider)

Weekly wage £225.00 to £270.00
30.0 hours per week Whilst you will have a rota including a variety of shifts, including evenings and weekends you might also be asked to work additional hours outside of this at short notice.
15 months (duration)
21 December 2021(start date)
Hospitality team member (apprenticeship standard)
5 positions available
14 December 2021 (application closing date)
Register interest

Job Description

Every McDonald’s customer should have a brilliant experience each time they visit. As an Apprentice Crew Member, you’ll make it happen! Get trained to the highest standards in food preparation and hygiene, and work towards your Level 2 Hospitality Team Member Standard.

Responsibilities

As an Apprentice Crew Member, you'll quickly become part of a team, or ‘Crew’, that works together to provide the best, quick service, and a great family restaurant experience. If you've visited one of our restaurants before, you probably have an idea of what is involved in working here. But you might not realise the variety and scope of the role.

You'll be working in our fast-moving, high-energy environment and we’re looking for a genuine smile plus an ability to connect with customers!

What your apprenticeship will offer:

●    You’ll work towards a Level 2 Hospitality Team Member Standard - which is equivalent to 5 GCSES!
●    You’ll receive day to day training in your restaurant and a blended social learning experience for your qualification. This will be delivered on a 121 basis in your workplace by one of our expert trainers every 4-6 weeks via face-to-face visits or remotely over telephone or Skype.
●    The apprenticeship is a structured, learner and employer focused development programme designed to create opportunities for lifelong knowledge, skills, and behaviours. 
●    You’ll be assigned an Apprenticeship Mentor who will support you alongside your Manager and Assessor throughout your training and in the run up to your End Point Assessment. 
●    They will coach you from your first day and facilitate your 20% off job training as well as support you with your practical and online assessments.

What your role will involve:

When working in a McDonald's restaurant, you will have to do a number of regular tasks, many which follow set procedures. Your tasks will include:
●    Preparing every customer’s food and drink to a gold stand.
●    Making the customer’s experience special - adapt to each customer’s needs, be patient and welcoming.
●    Keeping up to date with knowledge on our food and promotions. 
●    Completing tasks and activities in line with training/SOCs, company guidelines and management direction.
●    Adhering to McDonald’s standards of quality, service and cleanliness and following all workplace safety, security, and food hygiene procedures. 
●    Taking responsibility for your training in all areas; looking for opportunities to improve and develop.
●    Following the ‘Fix Up, Work Sharp’ guidelines and taking pride in your personal appearance.

Benefits:
●    Holiday pay
●    Pension scheme
●    Flexible working
●    Free staff meals & employee discounts on selected McDonald's food
●    Opportunities for training and development
●    Discounts at major high street retailers
●    Exclusive employee competitions
●    Uniforms
●    Service awards

At McDonald's you'll be working towards your Hospitality Team Member Level 2 Apprenticeship over the course of 15 months. 

Being you at McDonald’s:

Our customers come from all walks of life and so do we. We are proud of our McFamily which includes people from a wide variety of backgrounds, all offering something unique to our company. If you share our passion for delivering great customer experience, you will find a home at McDonald’s!

If you feel you can already demonstrate, or quickly learn the above skills, start your apprenticeship journey, and apply today!

Future Prospects

Once you’ve successfully completed this apprenticeship there are many opportunities to develop and have a rewarding career, with progression opportunities into Supervisor and Management roles.

Reality Check

Please note: This vacancy may close early if sufficient applications are received. Please ensure you apply early to avoid disappointment.

Skills Required

  • Good customer service skills
  • Good communicator 

Qualities Required

Are you what we need?
●    You are friendly, courteous, and helpful; and you work well as part of a team. 
●    Our doors are open to everyone; you’ll be confident in approaching and dealing with diverse groups of people. 
●    You’ll need to understand the importance of maintaining high standards of quality and service as well as cleanliness. 
●    The ability to maintain high energy levels whilst working both efficiently and productively is essential. 
●    Finally, your appearance should be smart and clean.
●    You’ll live our core Values every day in our restaurants: Serve, Inclusion, Integrity, Community and Family. To find out more about our Values visit https://corporate.mcdonalds.com/corpmcd/our-company/who-we-are/our-values.html

Qualifications Required

No previous qualifications are required.

Training Provided

Hospitality Team Member Level 2 
Functional Skills in Maths and English

Register interest

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