Main role / Responsibilities [will include but not be limited to]:
- Provide 1st and 2nd line support to local and remote users
- Troubleshoot and resolve incidents
- Build and configure Laptops
- Manage peripheral (printers, phones, Audio-visual equipment) issues
- Audit responsibilities as directed by InfoSec management.
- Project work as directed by the Head of IT
- Liaise with external suppliers for hardware purchases
- Manage user security as directed by InfoSec management
As a member of the team, the longer-term prospects include leading the support for users issues, managing and running projects to deliver migrations and upgrades of key business systems.
Benefits available from day 1:
- Pension scheme
- Remote working allowance
- Life Assurance
- Birthday leave
- Volunteering leave
- Eye tests & glasses
Benefits available following probation period:
- Private medical insurance
- Calm app – available after probation
QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.
To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.
- Problem solving skills - essential
- Communications skills
- Customer service skills
- Team player
- Ability to think about how any change could impact other things.
You need to have 5 GCSE’s:
- Maths and English (or equivalents) at grades D or above
- 3x GCSE’s grade A-C in any other subject
You must not already have a qualification in a similar subject at the same level, or higher level than this apprenticeship.
If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.
Find out more here:
- Level 3 Infrastructure Technician Apprenticeship Standard
- Functional Skills in maths and English if required
Approximately 11% of training takes place in the QA learning centre classroom. 9% is done in the workplace, through online training, face-to-face meetings with your QA Technical Skills Coach, or developing your portfolio. The remaining time will be spent on your workplace activity.