Tendring District Council

Communications Apprentice - Intermediate (Level 2)

Tendring District Council (Employer)

Tendring District Council (Training Provider)

Weekly wage £177.97
37.0 hours per week Monday to Thursday, 08:45 to 17:15 and Friday, 08:45 to 16:45.
15 months (duration)
1 July 2022(start date)
Customer service practitioner (apprenticeship standard)
20 May 2022 (application closing date)
Register interest

Job Description

To work as part of a busy Communications Team based within the Council. You will learn to monitor media coverage of the Council and report on the results and work as part of the team to provide planning and scheduling on weekly, monthly and annual activity.

Responsibilities

This apprenticeship will provide the post holder with excellent experience in communications monitoring and organisational support. The post also provides sound experience in following procedures and processes within a large organisation together with excellent team playing skills and administration processing. 

This vacancy will include working with departments and services from right across the Council and handling enquiries from the media. 

The department within which this post is based is Partnerships which is made up of the following:

  • Human Resources – Provides HR support for the Council
  • Careline – the Council’s out-of-hours hotline, CCTV control hub and vulnerable support service
  • Career Track – Apprenticeship provider
  • Contact Centre – Running customer services and reception desks
  • Emergency Planning – Preparing for and responding to major incidents
  • Public Health and Education support – Working with partners to promote positive health and education outcomes in the district

This post will be based at our Council offices at:

Town Hall, Station Road

Clacton, Essex

CO15 1SE

Duties include: 

  • Answer the telephone, take messages and deal with routine Communications enquiries
  • Assist with administration/data input as directed by Communications Manager
  • Minute taking at team meetings and other meetings when required
  • Hospitality within Communications
  • Monitoring of media coverage of Council activities
  • Curating photo library
  • Updating calendars and collating communication plan deadlines
  • Handling customer service enquiries on social media, and some proactive posting to channels
  • Supporting customer service teams in other areas of the organisation, and developing shared working practices with them
  • Dealing with Website Enquiries adhering to the specified 10-day deadline
  • Assisting with the Council’s Website and Intranet
  • Administration of groups run by the Communications Team
  • Archiving files in accordance with the Retention Policy
  • Any other duties as required by People, Performance and Projects

Future Prospects

Work experience is really important no matter what your background. 

There is no substitute for the right experience and skills and working in an administration office specialising in customer support helps you to get to grips with office life.

Please see the Tendring District Council website www.tendringdc.gov.uk for more information

Skills Required

  • Good organisational skills
  • Accurate spelling and grammar skills
  • Good numeracy skills
  • Good interpersonal skills
  • IT skills – Word/Excel

Qualities Required

  • Attention to detail
  • Able to ask for advice
  • Support colleagues and be part of the team 
  • A flexible, cheerful and positive attitude
  • Willing to take on work or offer to help others in the team
  • Confident
  • Arrive punctually for work (timekeeping is very important for the whole of the team)

Qualifications Required

Numeracy and literacy/maths and English qualifications (or equivalent) essential.

Training Provided

Customer Service Practitioner Apprenticeship Standard at Level 2.

The Customer Service Practitioner Apprenticeship Standard at Level 2 combines the knowledge, skills and behaviours required of the standard and includes functional skills in maths and English. 

Delivery will be in the workplace with an assessor or coach through a combination of assessing, coaching, training and mentoring.

The minimum duration on the apprenticeship is 12 months, with an additional 3 months for an externally assessed end point assessment.  A total of 15 months plus functional skills if required.

Further information on the standard can be viewed here - https://www.instituteforapprenticeships.org/apprenticeship-standards/customer-service-practitioner-v1-1

Register interest

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