Classic Lifts Ltd

Classic Lifts Service Department Office Apprentice REF: LS917 - Intermediate (Level 2)

Classic Lifts Ltd (Employer)

Meadowhall Training Limited (Training Provider)

Weekly wage £175.00
40.0 hours per week Shifts to be confirmed.
12 months (duration)
15 February 2021(start date)
Customer service practitioner (apprenticeship standard)
31 January 2021 (application closing date)
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Job Description

Classic Lifts has a policy of continued expansion and growth and as a result we are looking to recruit a new Service Department Office apprentice for our Head Office.

Responsibilities

Classic Lifts has a policy of continued expansion and growth and as a result we are looking to recruit a new Service Department Office apprentice for our Head Office.

Duties will include:

  • Logging and assigning breakdown calls
  • Checking and logging Out of Hours morning report
  • Answering and transferring calls
  • Meeting and greeting clients
  • Booking in Service Visits and Repair works
  • General admin duties using our database system
  • Providing an efficient and client focused service
  • Managing the office diary
  • Managing the Helpdesk email inbox
  • Other general administration duties as required

Future Prospects

Progression opportunities within the department or wider business.

Reality Check

The Apprenticeship National Minimum Wage guide (ANMW): https://www.gov.uk/national-minimum-wage-rates

Skills Required

  • Excellent administrative skills Confident in use of Microsoft word, Outlook and Excel
  • Excellent communication skills
  • Ability to build rapport with clients in a professional yet approachable manner

Qualities Required

  • Attention to detail
  • Reliable time keeping and work ethic

Qualifications Required

No formal qualifications required.

Training Provided

The successful candidate will study a Level 2 Customer Service Practitioner Standard. This will be aided by an assessor who will carry out all assessments as work-based learning within the workplace.
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