Reynolds Porter Chamberlain Llp

Claims Handling Administrator Apprentice - Advanced (Level 3)

Reynolds Porter Chamberlain Llp (Employer)

Damar Limited (Training Provider)

Annual wage £18,000.00
35.0 hours per week Monday to Friday from 9:30 am to 5:30 pm
16 months (duration)
24 October 2022(start date)
Business administrator (apprenticeship standard)
14 October 2022 (application closing date)
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Job Description

An amazing opportunity where you will be working with the Administration Manager and Team Leader, Claims Handling Administrators and other team members, you will be responsible for a technical and efficient delivery of service.

Responsibilities

What will the apprentice be doing?

The Claims Handling team provides an outsourced managed claims service handling professional indemnity schemes on behalf of leading insurers. The team provided significant value to the wider RPC law firm through the provision of referrals and is an important aspect of the firm’s insurance business and future strategy.

As a Team collectively, you will be responsible for building and shaping the team for the future, embedding principles of lean and efficient working, and establishing the culture, values and behaviours that make for an attractive and varied legal career.

The main responsibilities will be assisting team members with administrative tasks including:

  • Opening new matters and inputting data into the claims management system
  • Sending acknowledgements
  • Conducting conflict searches
  • Assisting with diary management
  • Ensuring that all basic administrative tasks are completed accurately and timely, i.e. filing, scanning, making / receiving telephone calls, dealing with enquiries etc.
  • Dealing with financial matters, for example arranging and processing payments, dealing with billing and accounts queries, recording and updating financial information etc.
  • Capturing and collating required Management Information – for performance management, client reporting, Service Level Agreements etc.
  • Liaising with insurers and brokers to request full policy information
  • Ensuring policies, proposal forms and schedules are properly filed
  • Management of centralised mailboxes
  • Providing excellent customer service at all times

What training will the apprentice take and what qualification will the apprentice get at the end?

Business Administration Level 3 Standard:

Functional Skills Level 2 in maths (if required) Functional Skills Level 2 in English (if required)

What is the expected career progression after this apprenticeship?

At this stage, we envisage there will be opportunities to work in the Claims Handling team as an administrator following an initial 18-month fixed term contract whilst the apprenticeship is undertaken.

Reality Check

Damar is committed to safeguarding and promoting the welfare of our apprentices and expects our employer partners to share this commitment and to take appropriate steps to ensure that learning takes place in a safe, healthy and supportive environment.

Skills Required

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Team working

Qualifications Required

GCSE or equivalent English (Grade 9-4/A*-C or above) Essential
GCSE or equivalent Maths (Grade 9-4/A*-C or above) Essential
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