Matrix Trust

Cafe Team Member Apprentice - Intermediate (Level 2)

Matrix Trust (Employer)

Hit Training Ltd (Training Provider)

Weekly wage £168.75
37.5 hours per week 37.5 Hours Per Week
12 months (duration)
5 December 2021(start date)
Hospitality team member (apprenticeship standard)
30 November 2021 (application closing date)
Register interest

Job Description

Do you like coffee and cake? Are you a people person? We are looking for an Apprentice Caf Team Member to join our new Caf in the centre of Guildford.


Part of ‘The Pavilion Hub, a community interest company,’ The Hideaway Café exists to empower and inspire young people through employment and training. This role will be varied and will teach you a variety of front of house and kitchen activities in a supportive environment

We are seeking an individual who is enthusiastic, keen to learn and to develop basic food preparation and hospitality skills in a friendly café environment. Working towards a Level 2 Hospitality Team Member, training will be provided on the job and online, from an approved training provider. Successful applicants will be given support to help them complete the course, matched with a mentor and complete a personal development programme.This role in integral to the success of The Hideaway, and will involve working closely with the Café Manager, interacting with customers and helping to drive the revenue of The Hideaway activities. The role is for 5 days a week, with 20% dedicated to training and education.

Key Responsibilities and Training:

  • Wash, shred or chop foods such as produce and cheese, slice meat and arrange prepared food items
  • Prepare and cook simple foods – working to food hygiene and safety standard
  • Preparation of kitchen documentation, including completion of paperwork – eg: wastage sheets, cleaning recordsServe coffee and other hot drinks to a barista standard
  • Serve food promptly, and ensure food is garnished correctly
  • Manage portion control, preparation and storage methodsTake out waste, clean the cooking area and organise the storing of unused food.Welcome, take orders from and serve customers
  • Set and clear tables and other general cleaning
  • Communicate with customers

Future Prospects

Apprentices will be supported to find further employment (although no guarantees are made)

Skills Required

None required

Qualities Required

  • Be willing to learn new skills and how to manage a varied workload
  • Be willing to help customers enjoy their time within our businesses
  • Be willing to learn and gain experience of good IT skills (Word, Excel, Outlook, PPT)
  • Be prepared to follow and stick to our code of conduct
  • Be friendly, polite and work in a respectful manner
  • Be willing to learn to work well in a pressured environment, whilst paying attention to detail
  • Show willingness to communicate and listen effectively and politely to both customers and team
  • Be a team player
  • Be reliable and trustworthy
  • Show self-motivation and be flexible and adaptable to the needs of the organisation
  • Show ambition to work hard for the benefit of the company
  • Show determination to succeed and, ideally, a passion for the hospitality sector

Qualifications Required


Training Provided

  • Level 2 Hospitality Team Member
  • Food Hygiene
  • Accredited Barista training
  • A needs analysis will be conducted and other training will be provided based on an individuals needs (this may include functional English and Maths)
  • Reach Personal Development Programme
Register interest