Qinetiq Limited

Business Services Level 3 Apprenticeship - Advanced (Level 3)

Qinetiq Limited (Employer)

Realise Learning and Employment Limited (Training Provider)

Annual wage £14,000.00
37.0 hours per week Monday to Friday 9am to 5pm
24 months (duration)
1 September 2022(start date)
Customer service specialist (apprenticeship standard)
31 December 2021 (application closing date)
Register interest

Job Description

The main purpose of this role is to be a professional for direct customer support across everything we do. You will be an advocate of high quality customer service, acting as a referral point for dealing with more complex or technical customer requests, complaints, and queries.

Responsibilities

What will the apprentice be doing?

This role as a Business Administration apprentice gives you exposure to a whole host of fundamental business processes and gives you the chance to identify opportunities for improvement and drive them through to a successful outcome. By the end of your apprenticeship, you will understand core business process, across most functions within the business and how they all interact, to deliver great outcomes for our customers. In addition, there will be opportunities to work on major technology upgrade projects, including in our robotic process automation (RPA) Centre of Excellence.

What training will the apprentice take and what qualification will the apprentice get at the end?

  • Level 3 Customer Service Specialist
  • You will do a blended approach between the course provider and our Business Service specialists
  • You will be on day release

What is the expected career progression after this apprenticeship?

By the end of your apprenticeship, you will understand core business process, across most functions within QinetiQ and how they all interact, to deliver great outcomes for our customers.

Skills Required

Communication skills, IT skills, Organisation skills, Analytical skills, Team working, Initiative

Qualifications Required

GCSE or equivalent English (Grade Grade 5 (C) or higher) Essential
GCSE or equivalent Maths (Grade Grade 5 (C) or higher) Essential
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