B D R Voice & Data Solutions Ltd

Business Renewals Specialist Apprentice - Advanced (Level 3)

B D R Voice & Data Solutions Ltd (Employer)

The It Skills Management Company Limited (Training Provider)

Annual wage £12,000.00
37.5 hours per week Monday-Friday 9.00-17.30
16 months (duration)
22 August 2022(start date)
IT technical salesperson (apprenticeship standard)
15 August 2022 (application closing date)
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Job Description

Do you want to be the next big thing in sales? Do you have an interest in technology? Want to combine the two and earn while you learn?

Responsibilities

What will the apprentice be doing?

We are seeking a highly motivated team member to join us as a Renewals Coordinator. You will be involved with the IT, Telecoms, Mobile, Network Services, Maintenance renewals for the groups clients. As a Renewals Coordinator you will be involved in maximising the profitability of the renewals portfolio.

You will be ensuring information is documented and communicated effectively internally and to suppliers and customers. You will receive all the training you need and plenty of experience with this role. You will ensure the client receives excellent service and a professional experience.

• Communicating with existing clients with renewal quotes
• Conducting research on renewals.
• Establishing possible upgrade / refresh opportunities to pass on to the account managers
• Negotiating with suppliers to get the best renewal prices
• Making sure the renewal database is kept up to date
• Assist with inputting sales orders on to our central system
• Providing update communications to clients regarding their orders.
• Handling website chat, email and telephone enquiries

What training will the apprentice take and what qualification will the apprentice get at the end?

Level 3 IT technical salesperson

Sales Concepts
This module provides learners with an understanding of the various concepts involved in the sales process.
Key Topics:
• Principles and ethics of sales
• Delivering value to the customer
• Sales life cycle
• Sales techniques and processes

This module provides learners with a practical understanding of the fundamentals of computer systems


Key Topics:
• Basic elements and architecture of computer systems
• Principles of secure coding
• Data storage
• Networking

Sales Techniques - This module provides learners with a practical understanding of sales techniques.
• Negotiating sales
• Handling objections
• Closing Sales

Business Context - This module provides learners with an understanding of the wider business context as related to sales.
• Business systems life cycle
• Business strategy
• The role of IT within a business
• Organisational procedures

Microsoft 365 Fundamentals - This module will prove that you understand cloud concepts; core Microsoft 365 services and concepts;
security, compliance, privacy and trust in Microsoft365; and Microsoft 365 pricing and support.
• Understand cloud concepts
• Understand core Microsoft 365 services and concepts
• Understand security compliance, privacy and trust in Microsoft 365
• Understand Microsoft 365pricing and support

Communications - This module provides learners with a practical understanding of the various methods and techniques of communications used in the business context
• Unified communications
• Cultural awareness
• Interpersonal skills
• Written communications

What is the expected career progression after this apprenticeship?

There is a potential full time position available on successful completion of the apprenticeship programme.

Skills Required

Communication skills, IT skills, Number skills

Qualifications Required

GCSE or equivalent English (Grade C/4) Essential
GCSE or equivalent Maths (Grade C/4) Essential
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