Cumbria & Lancashire C R C

Business Case Administrator Apprentice - 18833


Cumbria & Lancashire C R C

Training Provider:


Annual wage £15,796.00
37.5 hours per week Monday - Friday, 9am - 5:30pm.
duration: 15 months
start: 14 October 2019
Advanced(level 3)
Business Administrator (apprenticeship standard)
5 October 2019 (application closing date)
The Business Case Administrator will work in various prisons and locations in Lancashire. Although they will normally work within either Offender Management or Interventions, flexibility will be needed, and they may therefore be required to undertake any reasonable combination of duties and responsibilities.


The Business Case Administrator has an important part to play in the administration of the functional unit. 

Main role and responsibilities: 

  • To work with the operational team manager and admin staff to develop appropriate admin systems, practice, procedures and work instructions to support the work of the unit
  • To operate a file management service, including opening, recording new files, preparing files for transfer between offices, storage, maintenance and termination
  • Maintain and update contact logs, by inputting and retrieving information as required
  • To manage and maintain office systems, processes and procedures in respect of case administration, including making appointments, tracking review schedule and trigger process
  • Organise and attending meetings as required by the Operational team manager.
  • Distribute information to the teams
  • Input, maintain, update and retrieve data and statistical information providing management reports as required using computer-based systems
  • Undertake general office duties, including, photocopying, filing, faxing and word processing for team members
  • To contact community probation staff and manage the incoming work streams
  • To promote equality and anti-discriminatory practice to all service users
  • To undertake any other duties which are commensurate with the grading of the post

Future Prospects

On successful completion of the apprenticeship, you may be offered a full-time position in the company with a new job role with more responsibilities, as well as a pay rise. 

Reality Check

Important Information: 
QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education. 
To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years. 

Skills Required

  • An ability to prioritise own work to achieve targets
  • Ability to work as part of a team, demonstrating an ability to work flexibly to complete workloads
  • Organisational skills in order to arrange meetings, book appointments and maintain diaries
  • Ability to input/maintain and retrieve information in a timely manner

Qualities Required

  • Willingness to work flexibly to meet the demands of the service
  • Committed to the aims and objectives of the service

Qualifications Required

  • NVQ level II in Administration or equivalent 
  • Word processing qualification 

Training Provided

Approximately 3% of training takes place in the QA learning centre classroom. 17% is done in the workplace, through workplace units, face-to-face meetings with your QA Assessor, or developing your portfolio. The remaining time will be spent on your workplace activity. 

  • Business Administrator Level 3 Apprenticeship Standard