Business and Customer Service/Administrator Apprentice - Intermediate (Level 2)

Truck East (Employer)

Remit (Training Provider)

Weekly wage £270.00
40.0 hours per week 8am - 4.30pm (Monday to Friday)
15 months (duration)
4 February 2021(start date)
Customer service practitioner (apprenticeship standard)
1 February 2021 (application closing date)
Register interest

Job Description

TruckEast have a vacancy for an Apprentice Customer Service/ Administrator to join their highly skilled team at their Witham branch. This position will enable you to learn the excelled skills and knowledge.

Responsibilities

Working for TruckEast is not just about the job. TruckEast goes the extra mile to provide an excelled employment package for every member of staff. This can include; Incentive Schemes, Pension, Scania Rewards and an Employee Assistance Programme.

Roles and Responsibilities include:

  • Dealing with customer and clients needs face-to-face and over the phone with a professional and friendly approach
  • Service reception cover
  • Contacting external customers and providers for various information requests
  • Assisting with day-to-day invoicing of the branch
  • MOT bookings
  • Day-to-day invoicing for the branch, to include warranty, retail, contract work and any other types of invoicing (DPD) own portal
  • Assisting with the daily running and administration of the branch
  • General duties relevant to the smooth and efficient operation of the department as required by your line manager
  • Filing of paperwork as required

Future Prospects

At TruckEast, they invest considerably in staff development and training and you can expect to receive comprehensive training to provide opportunities for career progression including a Level 3 in Business Administration.

With over 50% of TruckEast’s current management team beginning their career as an apprentice, TruckEast apprenticeship programme is great place to start your career.

 

Reality Check

The competition for apprenticeship placements is strong so please ensure your application is tailored to the type of apprenticeship you are applying for, pay attention to presentation, spelling and grammar and include any relevant experience, hobbies/interests or qualifications.

Skills Required

  • Detail orientated
  • Logical approach to problem solving
  • Good verbal and written communication skills
  • Ability to work well within a team

Qualities Required

  • You will need to have a high level of attention to detail with a clear positive attitude to work and the determination to succeed
  • Willingness to learn new skills and knowledge

Qualifications Required

GCSEs at grades C/4 or above (or equivalent) in maths and English Language.

A driving license would be an advantage but not essential.

Training Provided

As TruckEast’s dedicated training partner, Remit Group will deliver comprehensive training to all Apprentices periodically throughout the 2 year programme. During these training sessions, your dedicated Development Coach will review your progress, set SMART targets, and identify any additional support that you may require.

Alongside your apprenticeship training, you will receive regular progress reviews and check to ensure you’re on the right path to achieve.

To embed your knowledge further, as part of the apprenticeship programme, Functional Skills in English and Mathematics will be provided to ensure you have that essential knowledge, skills, and understanding to enable you to operate confidently in the workplace environment.

As a result, you will achieve:

  • Level 2 in Customer Service
  • Level 1/2 Functional Skills in maths and English (if required)
  • End-Point Assessment (EPA)
Register interest

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