What you’ll be doing…
- Supporting the planning, preparation and marketing of various community engagement projects
- Helping to deliver projects and events in the community including school holiday sessions for children and young people
- Working within the Early Help Hub, acting as the first point of contact to residents who may be vulnerable; offering a bespoke support package depending on their needs
- Assisting with administration including financial tasks, taking bookings, maintaining records and filing
- Responding to a wide range of queries via telephone, in writing and face to face
The successful candidate will be considered for a role based on successful completion of the standard.
Broadland District Council and South Norfolk Council are 'One Council'
This vacancy could encompass multliple locations. Including:
Thorpe Lodge, Norwich, NR70DU and South Norfolk House, Long Stratton, NR15 2XE.
- Good IT skills with a knowledge of Microsoft Office
- Demonstrable experience of customer service
- Demonstrable experience of working with children and/or young people
- Can demonstrate an ability to problem solve
- Can show a capability to work independently within defined procedures and legislation
- Can demonstrate an ability to follow tasks and use initiative
- Ability to work effectively as part of a team as well as capability to work independently
- Demonstrate a capability to work within clear timescales, parameters and budgets while demonstrating high levels of accuracy and attention to detail
- Good customer service and professional communication skills and adapt these to the required audience e.g. children/young people, parents/carers, colleagues, external partners
- 46-55% of this role’s time will be spent on external communication.
- Able and willing to study for a recognised qualification including off the job training opportunities (20%)
- Demonstrate an interest and enthusiasm for the type of work which the apprenticeship is based in
- Full UK driving licence ( for travel between multiple locations)
- Ability to demonstrate discretion and confidentiality
GCSE (or equivalent) grades A*-C or 4-9 English and maths or be prepared and willing to complete the Functional Skills qualifications in your own time alongside the apprenticeship. Training for this provided by Adult Learning. We offer a flexible delivery style suit every learners’ individual needs and requirements.
Training will be provided by Adult Learning. This will include monthly visits in the workplace with the assessor and individual study time.
The successful candidate will study the Advanced apprenticeship standard Business Administrator Level 3, and this will include English and maths, if required.
Broadland District Council and South Norfolk Council will provide in-house mentors who will assess your progress in collaboration with Adult Learning and this will include Off-the-job training.
The Apprenticeship will involve an End Point Assessment that the successful candidate will work towards and complete at the end of their apprenticeship. Support will be given by Adult Learning assessor to ensure enough preparation.