Keston House Surgery

Business Administrator Apprentice - Advanced (Level 3)

Keston House Surgery (Employer)

Croydon College (Training Provider)

Weekly wage £225.00
37.5 hours per week Monday - Friday, 09:00 - 17:00.
18 months (duration)
30 December 2021(start date)
Business administrator (apprenticeship standard)
23 December 2021 (application closing date)
Register interest

Job Description

To ensure that patients are received courteously and are dealt with promptly either face to face or telephone, act as liaison between patients and clinical staff in the practice, accurate and effective message taking, promote the practice in a positive way. You will work towards a Level 3 Business Administrator apprenticeship standard.


Responsibilities will include:

  • Answer telephone dealing with or redirecting enquiries as appropriate
  • Handle general enquiries, referring where necessary
  • Make new and follow up appointments
  • Accept and record messages for doctors and nurses
  • Daily-Scan medical records and correspondence using Docman
  • Read-Coding of clinical correspondence into medical records
  • Make appointments for hospital transport when appropriate
  • Work as part of a reception team
  • Daily-Collection of prescriptions from post, over counter and from pharmacies.
  • Filing
  • Register new patients – if required 
  • Printing off medical records enabling them to be transferred to new GP practice. – if required

Future Prospects

Future employemnt upon completion of this apprenticeship.

Skills Required

  • Good communication skills

Qualities Required

  • Willingness to learn
  • Handover to colleagues
  • Clarity of messages taken
  • Empathy with patients
  • Recognition of urgency and accuracy
  • Confidentiality
  • Flexibility within your team and working hours

Qualifications Required

GCSEs at grades C/4 or above (or equivalent) in maths and English.

Training Provided

Level 3 Business Administrator apprenticeship standard.

You will receive training on the job but will also attend College one day a week and gain training there also. 

Register interest