What will the apprentice be doing?
Your main duties will include but are not limited to:
- Answering the phones and emails. Dealing with day to day enquiries.
- Managing emails coming into the various mailboxes
- Updating data on the CRM system and dealing with any queries
- Processing purchase invoices on the accounts system (Sage)
- Managing the sales ledger on the CRM system
- Credit control functions
- Processing member renewals, CPD bookings and Congress bookings
- Supporting the BEVA members with various queries, i.e. technical issues, credit control, event bookings and member renewals.
- Ordering and maintaining stationery and equipment supplies.
- Sorting and distributing incoming post. Organising and sending outgoing post.
- Support a diverse and busy team, providing further administrative assistance throughout the organisation, as required
- Help to ensure that the office runs smoothly.
What training will the apprentice take and what qualification will the apprentice get at the end?
Business Administrator - Level 3
Standard - https://www.instituteforapprenticeships.org/apprenticeship-standards/business-administrator/
Assessment Plan – https://www.instituteforapprenticeships.org/media/2878/st0070_business-admin_l3_ap-for-publication-2-april-2019-update-to-eqap.pdf
Delivery of the standard itself is based around a number of competency and knowledge units, each consisting of introduction, training, personal study, completion and observation. We use Smart Screen which is an online hosted resource mapped to the apprenticeship.
Delivery of the apprenticeship is completely remote so there is no need for learners to travel at any point. Learners will gain a 'Business Administration L3' qualification upon successful completion of the apprenticeship.
There are a number of requirements for the role that we must be able to evidence including:
- Analyse info or data
- Proactively support/coach 2 or more colleagues to produce documents
- Have enough authority to challenge working practices/procedures (to improve them)
- Communicate with external customers/stakeholders
- Manages meetings (organise & chair)
- Manages logistics (arrange travel or managing how resources are acquired, stored, and transported to final destination)
- Leads a project to improve a process or operation proactively.
The standard is delivered through a combination of monthly one to one sessions of around 2 -2.5 hours and, where this is a cohort, monthly knowledge sessions of an hour to introduce each knowledge module (8 sessions).
IT – Multiple IT packages and systems. Examples include MS office or equivalent packages. Databases/recording information/data analysis.
The Organisation – Organisational purpose, activities, aims, values, vision for the future.
Value of their skills – Organisational structure and how they fit. Development of skills.
Stakeholders – Managing stakeholders/ internal and external customers, clients and/or suppliers.
Relevant Regulation – Laws and regulations relating to role including data protection, health and safety, compliance etc.
Policies – Organisational internal policies and key business policies relating to the sector.
Business Fundamentals – Business principles such as managing change, business finances and project management.
Processes – Making payments, processing customer data. Improving business processes.
External Environmental Factors – Market forces, policy and regulatory changes, supply chain etc.
Each project covers aspects of knowledge, skills and behaviours and helps the learner build the experience and portfolios they need to successfully complete their apprenticeship.
Before gateway the collected documents are combined to create the learners’ portfolios and the learners also create a presentation for the EPA. By focussing in this way learners and tutors are able to ensure that all KSBs are fully tracked throughout the apprenticeship and that learners have a clear idea of their growth in knowledge and related progress.
EPA consists of a knowledge exam, a portfolio-based interview and a project presentation.
What is the expected career progression after this apprenticeship?
There is potential to be taken on as a full time employee upon successful completion of the apprenticeship depending on the right candidate.
Reality CheckFordham is a village on the outskirts of Newmarket and Soham, the public transport is not the most reliable
Skills RequiredCommunication skills, Attention to detail, Organisation skills, Problem solving skills, Microsoft Office Experience, Time Management
Qualifications RequiredGCSE or equivalent English (Grade C/4 or above) Desired
GCSE or equivalent Maths (Grade C/4 or above) Desired