Responsibilities
What will the apprentice be doing?
The principal role is to provide admin & clerical support to the Women’s and Children’s Directorate administrative and medical secretarial team. This role will be aligned to the Gynaecology Specialist Nursing Teams and supported by the Operational Management Team.
- To provide admin & clerical support to the Directorate secretarial and administrative team by typing internal & external correspondence
- To provide filing, photocopying and scanning support to the team
- To answer telephone and deal with queries/requests and detailed messages for team members
- To open and sort incoming/outgoing mail for the medical secretaries and admin team
- To provide admin & clerical support to the secretarial team by typing documents and inputting data on to appropriate clinical databases
- To assist the Directorate admin team in arranging meetings, circulating agendas, typing minutes and booking rooms
Communicating with patients, via telephone and email, for general queries and the booking of appointments - Document preparation for nurse led clinics including and inputting outcomes
- Preparation for multi-disciplinary team meetings
- Email monitoring and response to non-clinical queries
- Any other duties that may be required, that are within the grade
What training will the apprentice take and what qualification will the apprentice get at the end?
Training through Nova normally comprises of five days per week in company with monthly monitoring visits at the workplace. Your dedicated coach will aslo be available between these visits for discussion about any additional support that may be required and to identify and resolve problems if they arise.
At the end of your training period, you will be put through to an end point assessment with an external verifier where you will showcase and evidence your knowledge, skills and behaviours.
Apprenticeship standard - Business Administration Level 3
What is the expected career progression after this apprenticeship?
Possible employment with the company
Skills Required
Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Number skills, Team working, Initiative, Non judgemental, PatienceQualifications Required
GCSE or equivalent Maths & English (Grade 4/C) Essential
