Your role will be part of the front office team responsible for but also not limited to the following -
- Reception duties
- Assisting in the opening of incoming post, distributing and collating outgoing post ready for collection
- Answer incoming calls from internal and external colleagues and clients and helping them to reach the correct team
- General office support to include onboarding new clients, photocopying and filing plus anything else that will be required
The role will provide the successful candidates with a good knowledge of how a law firm operates. You will develop excellent administration skills and gain experience that will provide the foundation for your future career.
- Communication skills (written and oral)
- Planning and prioritising
- Professional attitude
- Self-motivated and able to use initiative
- Confident contacting clients
- 5 GCSE’s or equivalent A*- C/9 – 4 including maths and English
Business Administrator - Level 3
Standard - https://www.instituteforapprenticeships.org/apprenticeship-standards/business-administrator/
Assessment Plan – https://www.instituteforapprenticeships.org/media/2878/st0070_business-admin_l3_ap-for-publication-2-april-2019-update-to-eqap.pdf
Functional Skills in maths and English if required.
Delivery of the standard itself is based around a number of competency and knowledge units, each consisting of introduction, training, personal study, completion and observation. We use Smart Screen which is an online hosted resource mapped to the apprenticeship. We can also deliver the Business Administrator Diploma alongside the apprenticeship, where the learner is able to take on the additional learning, to give the learners an additional qualification.
The standard is delivered through a combination of monthly one to one sessions of around 2 - 2.5 hours and, where this is a cohort, monthly knowledge sessions of an hour to introduce each knowledge module (8 sessions):
- IT – multiple IT packages and systems. Examples include MS office or equivalent packages. Databases/recording information/data analysis
- The Organisation – organisational purpose, activities, aims, values, vision for the future
- Value of their skills – organisational structure and how they fit. Development of skills
- Stakeholders – managing stakeholders/internal and external customers, clients and/or suppliers
- Relevant regulation – laws and regulations relating to role including data protection, health and safety, compliance etc.
- Policies – organisational internal policies and key business policies relating to the sector
- Business fundamentals – business principles such as managing change, business finances and project management
- Processes – making payments, processing customer data. Improving business processes
- External environmental factors – market forces, policy and regulatory changes, supply chain etc.
Each project covers aspects of knowledge, skills and behaviours and helps the learner build the experience and portfolios they need to successfully complete their apprenticeship.
Before gateway, the collected documents are combined to create the learners’ portfolios and the learners also create a presentation for the EPA. By focusing in this way, learners and tutors are able to ensure that all KSBs are fully tracked throughout the apprenticeship and that learners have a clear idea of their growth in knowledge and related progress.
EPA consists of a knowledge exam, a portfolio based interview and a project presentation.