Business Administration Apprentice - 19128



Training Provider:


Annual wage £8,580.00
37.5 hours per week Monday to Friday, 9am - 5.30pm.
duration: 15 months
start: 6 January 2020
Advanced(level 3)
Business Administrator Level 3 (A level) (apprenticeship standard)
7 December 2019 (application closing date)
The purpose of the role is to: Administer multiple cycle training contracts & services. Assist with the smooth running of our cycle training services. Field telephone calls and emails in a professional and positive manner. Give support and assistance to the Head of Training.


Main duties and responsibilities: 

  • Liaise between clients and the management team 
  • Keep accurate records of all course paperwork and outcomes
  • Maintain records and paperwork relating to training courses
  • Assist with monitoring client contract-related activities and assist with implementing ongoing changes to contract requirements 
  • Resolving problems where they occur, reporting promptly to the Head of Training
  • Collect feedback and information on delivery performance
  • Maintain adequate levels of course resources i.e. certificates and badges
  • Maintaining and updating our website with training information

Office support: 

  • Complete office systems 
  • Monitor supplies of stationery and equipment 
  • Organise and store paperwork, documents and computer-based information
  • Maintain records, spreadsheets and databases
  • Organise incoming and outgoing post
  • Photocopying and printing various documents, sometimes on behalf of other colleagues
  • Act as the first point of contact for all enquiries from schools
  • Liaise with clients and instructors to organise training courses using web-based bookings, email, telephone and face-to-face meetings
  • Answer telephone calls and deal with emails to field enquiries

Future Prospects

Potential to gain a full-time role on completion of the apprenticeship.

Reality Check

Important Information:  
QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education. 
To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years. 

Skills Required

  • High proficiency with MS Office and basic internet applications
  • Experience of working effectively within a team
  • Familiarity of working in an office environment
  • Demonstration of administrative experience
  • Excellent written and verbal communicator
  • Excellent inter-personal skills to liaise with colleagues, instructors, schools and clients
  • Ability to develop strong relationships, instilling confidence and leaving a positive impression on others
  • Confident to ask for help when required
  • Discreet and able to maintain confidentiality when working with sensitive information
  • Ability to persuade and sell services to clients
  • Excellent personal organisation skills
  • Capable of administering multiple projects
  • Able to prioritise/meet deadlines as and when required
  • Able to show initiative
  • An ability to give attention to detail without losing the overall sense and objectives of required tasks

Qualities Required

  • Demonstrates a keen interest in business administration
  • Committed to own learning and continuous improvement
  • Highly motivated to make a difference
  • Able to maintain a positive outlook

Qualifications Required

  • GCSE Grade C/4 or above or equivalent in English and maths

Training Provided

Approximately 3% of training takes place in the QA learning centre classroom. 17% is done in the workplace, through workplace units, face-to-face meetings with your QA Assessor, or developing your portfolio. The remaining time will be spent on your workplace activity. 

  • Level 3 Business Administrator standard 
  • Functional Skills if required 
Apply now