Qcom Outsourcing Ltd

Business Administration Apprentice - Advanced (Level 3)

Qcom Outsourcing Ltd (Employer)

Heart of Worcestershire College (Training Provider)

Weekly wage £168.00 to £200.00
40.0 hours per week Monday - Friday; shifts to be confirmed.
18 months (duration)
10 November 2020(start date)
Business Administrator (apprenticeship standard)
26 October 2020 (application closing date)
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Job Description

Qcom Outsourcing Ltd have a fantastic opportunity for a business administration apprentice to join their busy team. Reporting directly to the Customer Centre Manager you will be involved in all aspects of the day to day running of this busy office. Working across various departments to give you a fully rounded experience of office administration.


Duties include:

  • Receiving incoming phone calls
  • Making phone calls
  • Supporting the operations team
  • Receiving emails
  • Sending emails to companies and public
  • Receiving of confidential documents and filling them under the GDPR regulations
  • General filing and archiving duties
  • Data inputting
  • Reception duties to include monitoring the company diary, preparing ahead of the appointment; meeting room support
  • Support the Sales team in administrative duties
  • Provide Marketing support, assisting with all company Mailshots and marketing requirement
  • Support the Service Team in administrative duties
  • Update and maintain CRM Systems
  • Assist and provide additional telephone support where required for the Sales and Service Team. Taking enquiries and call filtering where required
  • Assist and provide additional telephone support where required for the Sales and Service Team. Taking enquiries and call filtering where required
  • Work as part of a team but also be self-motivated to undertake individual projects
  • Communicate effectively with members of the team and others throughout the business
  • Work under pressure to achieve set targets and goals
  • Be focused, organised, persistent and detail oriented to find the best solutions for projects / challenges
  • Take pride in your work to keep up with the high-quality standards set on the department
  • Follow Health and Safety at all times

Future Prospects

Following the successful completion of the apprenticeship with your employer and HoW College there is a potential for further training to be provided as well as a full time position within the company following successful performance reviews.

Reality Check

Please note that there is a day release element to this apprenticeship into HoW College during term time. Please ensure that you are able to get the to the employer on a daily basis before applying for this role. The public transport is limited to the location so please check this prior to applying.

Skills Required

  • Good communication skills
  • Literate
  • Good IT skills
  • Team player skills
  • Numerate
  • Good telephone manner

Qualities Required

  • Ability to follow instruction
  • Can work independently
  • Asks for help when unsure
  • Positive attitude
  • Self motivated
  • Enthusiastic
  • Trustworthy
  • Honest
  • Has integrity

Qualifications Required

Maths and English GCSE or equivalent Grade 4 or 5/C+ in both is required

Training Provided

  • Full Standard
Register interest