Aldermore Bank Plc

Business Administration Apprentice - Advanced (Level 3)

Aldermore Bank Plc (Employer)

Damar Training (Training Provider)

Weekly wage £355.60
35.0 hours per week Monday to Friday (Times to be confirmed)
18 months (duration)
19 October 2020(start date)
Business Administrator (apprenticeship standard)
9 October 2020 (application closing date)
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Job Description

As part of the residential mortgages team, you will help deliver a high standard of operational support service. Managing inbound post and emails from mortgage intermediaries, solicitors and valuers, interacting with internal and external customers.


To act as an ambassador and support our purpose which is Backing People to Fulfil Life’s hopes and dreams by delivering on our Promises - Stay Curious, Have Courage, Always do the Right Thing, Build Trust not Territory, Value our Differences and Be Deeply Invested and to demonstrate the associated behaviors at all times.

Key Accountabilities:

  • Deliver an excellent quality of service meeting agreed service levels
  • Handle all tasks in the role achieving individual KPI’s and supporting the team KPI’s
  • Evaluate administrative proposals effectively
  • Increase knowledge and awareness regarding Aldermore policies, processes, products and services
  • Understand and embrace the principle of TCF (Treating Customers Fairly) at all times.

Progression and Development:

  • Support all departments within residential mortgages as required to meet business needs
  • Training and ability to complete processing tasks to manage the customer end to end journey
  • Review and update Standard Operating Procedures for team tasks
  • Coach and support colleagues during training of team tasks
  • Identify process improvements to improve the customer experience and where applicable cost benefits
  • Identify learning and development opportunities to improve your self

Future Prospects

Once you have completed the apprenticeship there may be the opportunity to progress within the business.

Reality Check

Annual Salary - £18,500.

Skills Required

  • Strong communication, time management and organisational skills
  • Knowledge of Microsoft office platforms
  • Ability to flex to changing volumes and pace of work
  • Having a proactive and professional approach to drive the right first time outcome for the customer
  • Delivering exceptional service to support a service led proposition, being a seamless continuation of the delivery through the underwriting process
  • A knowledge and understanding of the mortgage market, including Owner Occupied, Buy-to-let and Specialist Buy-to-let

Qualities Required

  • Keen to learn and develop
  • Pleasant, approachable, patient, polite
  • Ability to be flexible to suit the needs of the department
  • Demonstrates drive and enthusiasm and a willingness to learn
  • Ability to work as part of a team and be willing to assist wherever necessary

Qualifications Required

5 GCSEs at grade A-C / 9-4 (or equivalent) including English and Maths. 

Training Provided

Level 3 Business Administrator apprenticeship standard, which includes:

  • Level 2 functional skills in English and maths (if required)
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