Skills First Awards Ltd

Business Administration and Customer Co-ordination Apprenticeship - Advanced (Level 3)

Skills First Awards Ltd (Employer)

The Nvq Training Centre Limited (Training Provider)

Weekly wage £288.00
37.5 hours per week 9am to 5pm Monday to Friday
18 months (duration)
13 December 2021(start date)
Business administrator (apprenticeship standard)
10 December 2021 (application closing date)
Register interest

Job Description

Are you looking to start your Career in Customer Service? Are you a confident, well spoken individual with a drive to succeed? Skills First have the perfect opportunity for you to earn money and gain the qualifications needed for your future!

Responsibilities

Responsibilities will include:

To manage and monitor the quality assurance process for the Functional Skills examinations:

  • Review Senior Examiner (SE) weekly reports and action accordingly
  • Issuing of results ensuring SE sampling has occurred within the set timescales and the results are accurate
  • Exam paper production/development/amendment in XAMS, including the proofing process
  • Support and attend (where required) standardisation, QPEC and awarding meetings
  • Coordinate the rotation of exam papers
  • Allocation of completed exam papers to markers within set timescales
  • Monitor, review, analyse and report on both paper and individual question performance
  • Take ownership of incidents identified by the team of Markers/Senior Examiners to establish whether they require escalating
  • Ensure incidents of malpractice, maladministration, plagiarism and collusion are reported to the FS Manager within specified timescales
  • Cooperation with the Quality Assurance Advisor’s and or Compliance Team assigned to an incident/investigation
  • Review and update Functional Skills guidance documents
  • Review and publish Senior Examiner quarterly reports
  • Support the FS Manager with the recruitment and training of Markers and Senior Examiners
  • Participation of internal and external audits
  • Contribute to the annual performance review of Markers and Senior Examiners
  • Adhere to internal policies, procedures and quality standards within set KPIs to ensure good practice and consistency
  • Participate in project work, including system upgrades as and when required
  • Carry out Functional Skills invigilation audits as and when required
  • Maintain knowledge of FSQ regulatory requirements
  • Co-ordinate the provision of paper based exams:
  • Prepare paper based exam papers for each window
  • Acknowledge, process and despatch paper based exams within KPIs
  • Co-ordinate the marking process
  • Ensure the result release is completed within agreed timescales
  • Ensure re-sits are coordinated, including the reporting to finance for the purposes of invoicing

Manage the Proctoring (remote invigilation) process:

  • Manage the proctor sessions, including no shows, review of footage, administration
  • Manage calendar bookings
  • Scheduling proctored exams
  • Oversee proctor availability
  • Assigning proctors
  • Ensure the provision of excellent customer service:
  • Become highly proficient in the use of all systems i.e. XAMS, REG, QMIS
  • Take ownership and resolve customer enquiries/queries including systems support via telephone, face to face and emails within set KPIs

Future Prospects

Long term career progression available for the successful candidate.

Skills Required

  • Knowledge of Functional Skills desirable
  • Experience in a customer facing role essential
  • Excellent organisational/time management skills essential
  • Effective written and verbal communication skills
  • Working knowledge of Microsoft Office applications
  • Attention to detail

Qualities Required

  • Someone wanting to build a career
  • Good work ethic, someone who wants to learn and progress
  • A real desire to learn new skills and progress in a career
  • Confident
  • Hard working critical
  • Ability to develop and maintain customer relationships essential
  • Ability to work to agreed timescales
  • Works well under pressure
  • Maintain and develop effective working relationships, internally and externally

Qualifications Required

GCSEs at grades C/4 or above (or equivalent) in maths and English are desired.

Training Provided

  • Advanced Business Administrator Standard
  • Teaching and learning the skills, knowledge and behaviours within Business Administration
Register interest

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