Orbit Housing Association Ltd

Business Administration Advanced Apprenticeship - Advanced (Level 3)

Orbit Housing Association Ltd (Employer)

Cwt (Training Provider)

Annual wage £15,000.00
36.25 hours per week Working week to be confirmed
18 months (duration)
1 September 2021(start date)
Business Administrator (apprenticeship standard)
27 June 2021 (application closing date)
Register interest

Job Description

This role sits within our Income Team who are accountable for maximising the rental income for Orbit, ensuring there is a focus for our customers on prevention and reducing their rental arrears. This includes focus on low-level debt to provide support and guidance, whilst ensuring the consequences of non-payment are understood.


Reporting into the Income Collections & Recovery Compliance Manager, we currently have two Apprenticeships available where you will work towards a Business Administrator Level 3 Apprenticeship. Your role will be to provide administrative support to the Income Collection & Recovery Team whilst undertaking a structured training and development programme whereby you will gain an understanding of:

  • The use of administrative systems within income recovery
  • An understanding of the processes of rent collection and court procedures
  • An understanding of Welfare Reform
  • Health and Safety in the workplace
  • An understanding of Equality and Diversity in the workplace

You will also gain experience in dealing with customers on the telephone and by email and experience in investigating queries and/or complaints.

Future Prospects

  • May lead to a permanent position upon successful completion of training

Skills Required

  • Good IT skills including Microsoft Word and Excel
  • Excellent written and verbal communication skills
  • Excellent interpersonal skills
  • Good problem solving skills
  • Good attention to detail
  • Ability to work under pressure
  • Good organisational, planning and time management skills

Qualities Required

  • Displays a good attitude towards work and the aims and objectives of the company
  • Be able to work as part of a team

Qualifications Required

  • 5 GCSE at grades (*A-C/9-4) or equivalent including mathematics and English
  • GCSE (or equivalent) subjects to include geography - desirable

Training Provided

Business Administrator Level 3 Apprenticeship Standard:

  • Functional Skills (if required)
  • ERR - Employee Rights and Responsibilities
  • PLTS - Personal Learning and Thinking Skills
Register interest