Responsibilities
What will the apprentice be doing?
- Provide excellent customer service to staff, patients and visitors
- This includes via e-mail, telephone and face-to-face
- Booking appointments for patients
- Collate documents for scanning and deliver to the Medical Records Department
- Co-ordinating meetings and appointments for the MDT Team
- Assist in the day to day running of the admin office
- Data input
- Minute taking
- General admin duties, including filing, photocopying and printing
- Collection and distribution of post
What training will the apprentice take and what qualification will the apprentice get at the end?
- Come and join us and be supported to earn as you learn whilst undertaking a nationally recognised qualification
- You will study a Business Administration Level 3 qualification over 24 months
- You will receive 20% of your work time completing ‘Off the Job’ (OTJ) training (equivalent to one day per week). This time will be allocated to you to complete either in work or you may study from home (at manager’s discretion)
- Additional training will be given in the workplace
What is the expected career progression after this apprenticeship?
Towards the end of the apprenticeship contract, you will have gained the knowledge and experience to enable you to apply for your next step in employment. You will be supported by a dedicated Apprenticeship Team to do this. We have a high percentage of previous apprentices who have successfully gained further employment with us with opportunities to gain higher qualifications.
Skills Required
Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Team working, Initiative, Time management, Enthusiastic, Positive work ethic, Keen to learn, Understand confidentiality, Motivation, PunctualityQualifications Required
GCSE or equivalent English (Grade Grade 4/C or above) EssentialGCSE or equivalent Maths (Grade Grade 4/C or above) Essential