B&Q Customer Advisor Apprenticeship - Intermediate (Level 2)

B & Q (Employer)

Lifetime Training Group (Training Provider)

Weekly wage £177.45 to £340.08
39.0 hours per week Shift work including weekends
15 months (duration)
4 November 2020(start date)
Retailer (apprenticeship standard)
28 October 2020 (application closing date)
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Job Description

B&Q's Customer Advisor Apprenticeship is here and we are looking for enthusiastic apprentices to join our team!


As a Customer Advisor Apprentice you will actively:

  • Work closely with your Lifetime regional trainer making sure you have regular 1-2-1’s on how you are progressing with your apprenticeship
  • Learn how to actively approach customers and how to engage with them naturally, putting this in to practice and demonstrating how to have great conversations and helping them find everything they need to complete their project
  • Shadow your colleagues to learn and understand how to give the best customer service
  • To experience how the store works, you will spend time in all departments shadowing your colleagues and demonstrate what you have learnt with your Lifetime Regional Trainer

Experience and learn different departments, an example of your 12 months would look like:

  • Months 1-3 Front End 
  • Months 3-5 Outdoor
  • Months 5-7 Décor
  • Months 7-9 Building
  • Months 9-10 TradePoint
  • Months 10-12 Showrooms.

Learn how to work with colleagues in the department you are training in. Understand how to support them, sharing their knowledge and expertise to help you give great service, and learn about the store.

Learn about the different types of customer communications, the types of customer challenges and how to either deal with them or the escalation process.

Learn and understand the importance of customer feedback, how to share it with your Unit Manager/Trading Manager, and how this can improve service and processes within your store and the business.

Learn and understand how to utilise all available tools and systems to help maximise sales, ensuring your customer has everything they need to complete their project.

Learn and understand MyLife to support you with your apprenticeship, taking responsibility to complete modules and updating your skills endorsements with your line manager.

Learn how product/project availability is maximised within the department you are training in and how this helps your customer.

Learn about the processes relevant to the department you are working in and how they help your store, the business and your customers.

Learn how to take personal responsibility for being legally compliant.

What you’ll need to succeed:

  •  A passion for learning
  • Be hardworking and looking for variety and a fast-paced working environment, with an opportunity to learn in all areas of the shop floor
  • Want to develop new skills and put in to practice what you are learning
  • Build a positive and effective relationship with your regional trainer
  • Be committed to attending 1-2-1 six weekly sessions with your regional trainer
  • Be committed to completing the apprenticeship and achieving your qualification
  • Committed to your apprenticeship

Once you have completed your apprenticeship you will be required to:

  • Take part in a discussion around your apprenticeship, your experiences and what you have learnt
  • Complete a multiple-choice test and an observation
  • Complete and pass an End Point Assessment

Future Prospects

  • Ongoing support and development

Reality Check

The close date is just a guide, If a suitable candidate is found before the close date the role will be filled. 

Skills Required

  • Good communication skills 
  • Team working
  • Communicating and helping customers
  • Desire to learn and put new skills in to practice


Qualities Required

Together - We love talking to people and customers. We’re team players. We’re welcoming and inclusive. We’re enthusiastic and engaging.

Curiosity - We love to find out more and ask questions. We continuously develop our skills through the GoodHome Academy and by learning from others.

Simplicity - We believe there’s always a way. We keep it simple for customers by using our knowledge of product, projects and services.

Humility - We communicate in a way that’s easy to understand. We care about you, me and we. We’re great listeners. We’re respectful and calm. We learn from our mistakes.

Excellence - We strive for excellence and embrace change. We’re good at adjusting our approach to different situations. We always think what’s possible.

Qualifications Required

  • Good communication skills 
  • Team working
  • Communicating and helping customers
  • Desire to learn and put new skills in to practice

Training Provided

  • Retailer Level 2 Apprenticeship
  • Functional skills in maths and English
Register interest