Bloomberg Customer Support (European Language Speaker)- Business Administration Level 3 Apprentice - Advanced (Level 3)

Bloomberg (Employer)

Multiverse Group Limited (Training Provider)

Annual wage £10,647.00 to £20,404.80
45.0 hours per week Monday to Friday Hours may vary between: 7am-4pm 8am-5pm 9am-6pm
15 months (duration)
1 August 2021(start date)
Business Administrator (apprenticeship standard)
31 March 2021 (application closing date)
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Job Description

Our Business Administration apprenticeship combines practical work experience with a useful qualification. We’ll teach you the key concepts and administrative techniques required to work in a business environment. Skills such as organisation, customer service, stakeholder management and the ability to work well under pressure.

Responsibilities

What will the apprentice be doing?

As a future Bloomberg Customer Support Apprentice you have two critical focus areas: to provide exceptional customer service to a broad range of clients, and ensure the fast and effective management of various client workflows and hardware/software issues. You will provide login support and connect our clients to the various Bloomberg products and platforms they subscribe to. You will work alongside our 500 strong global team, supporting our clients collectively in more than 18 languages. 

Specific tasks can include; providing outstanding customer service to our clients via the internal ticketing system, phone call, e-mail or live chat. Identifying, investigating, and resolving customer issues using proprietary company software. Collaborating with your team on various department and global projects, analyzing complex processes, and thinking of creative solutions.

What training will the apprentice take and what qualification will the apprentice get at the end?

Level 3 Business Administration qualification

• 5 full day workshops across the course of the
programme
• Monthly personalised one-to-one coaching
sessions in the workplace
• Fortnightly catch up with their coach via Skype/
Zoom
• Progress reviews every 2 months with the
apprentice, their line manager and their coach

 

 

What is the expected career progression after this apprenticeship?

The ideal Apprentice will see this as progression to a full time career within Bloomberg

Skills Required

Communication skills, IT skills, Organisation skills, Customer care skills, Administrative skills

Qualifications Required

GCSE or equivalent English (Grade C/4 and Above) Essential
GCSE or equivalent Maths (Grade C/4 and Above) Essential
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Related

About the employer

Bloomberg is a leading financial information services, news, and media company, serving customers around the world.

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