Responsibilities
What will the apprentice be doing?
As a future Bloomberg Customer Support Apprentice you have two critical focus areas: to provide exceptional customer service to a broad range of clients, and ensure the fast and effective management of various client workflows and hardware/software issues. You will provide login support and connect our clients to the various Bloomberg products and platforms they subscribe to. You will work alongside our 500 strong global team, supporting our clients collectively in more than 18 languages.
Specific tasks can include; providing outstanding customer service to our clients via the internal ticketing system, phone call, e-mail or live chat. Identifying, investigating, and resolving customer issues using proprietary company software. Collaborating with your team on various department and global projects, analyzing complex processes, and thinking of creative solutions.
What training will the apprentice take and what qualification will the apprentice get at the end?
Level 3 Business Administration qualification
• 5 full day workshops across the course of the
programme
• Monthly personalised one-to-one coaching
sessions in the workplace
• Fortnightly catch up with their coach via Skype/
Zoom
• Progress reviews every 2 months with the
apprentice, their line manager and their coach
What is the expected career progression after this apprenticeship?
The ideal Apprentice will see this as progression to a full time career within Bloomberg
Skills Required
Communication skills, IT skills, Organisation skills, Customer care skills, Administrative skillsQualifications Required
GCSE or equivalent English (Grade C/4 and Above) EssentialGCSE or equivalent Maths (Grade C/4 and Above) Essential
