Group 1 Automotive UK Limited

Audi Service Advisor Apprentice - Audi Chelmsford - Intermediate (Level 2)

Group 1 Automotive UK Limited (Employer)

Babcock Training Limited (Training Provider)

Weekly wage £172.00
40.0 hours per week Monday – Friday, 08:30 - 17:30. Possibility of Saturday workings and / or shifts. Working week will be confirmed on application.
12 months (duration)
18 January 2022(start date)
Customer service practitioner (apprenticeship standard)
1 January 2022 (application closing date)
Register interest

Job Description

Our Service Advisors are the main point of contact for customers when their vehicles are with us for maintenance or repair. We are looking for passionate, enthusiastic apprentices to join our team and help us to deliver a customer service experience that will delight our customers and encourage their continued loyalty.

Responsibilities

The Service department is vital to the success of our business. Our Service Advisors play a pivotal role in delighting our customers and encouraging their continued loyalty. 

This is a varied role where you will work with all departments bringing a friendly and energetic approach to your daily work.

Every day is different within the Service Department so the role will vary. Some duties on a day-to-day basis may include:

  • Customer Service: Arranging bookings and appointments, talking to customers both face to face and on the phone, communicating with the customer throughout the time that their vehicle is with us
  • Administration; Completion of relevant paperwork for customer service and centre records, preparation of invoices, processing of warranty claims
  • Teamwork: Liaison with all the relevant departments including workshop and management to deliver an amazing customer experience
  • Upselling; Promoting the sale of accessories and service plans

Future Prospects

Volkswagen Group (VWG) is one of the UK’s largest car retailers encompassing premium brands such as Audi, Bentley, SEAT, ŠKODA, Volkswagen, TPS, Volkswagen Paint and Body and Volkswagen Commercial Vehicles. This network of retailers spans the UK, providing a wide range of career opportunities.

Once your apprenticeship is complete, you will continue your learning journey and you will have the opportunity drive your career forward. Some of our apprentices have gone on to become team leaders and managers within the retail network or even joined our team at Head Office in Milton Keynes.

Reality Check

The latest information on the National Minimum Wage for Apprentices can be found at https://www.gov.uk/become-apprentice/pay-and-conditions

Please do not contact the retailer. Babcock Training are the main point of contact for this opportunity and carry out the full recruitment service for this employer. Approaching the retailer directly will not always help your application.

Skills Required

  • Strong communication skills

Our ideal Service Advisor apprentice will be an outgoing, confident and approachable problem solver who can deliver excellent customer service.

Qualities Required

We are looking for people who are passionate about our industry and our brand. Some of the personal skills that you should think about showing us in your application are:

  • Enthusiasm and willingness to learn
  • Teamwork 
  • Customer service

Qualifications Required

5 GCSEs at grades A*-C/9-4 (or equivalent) in English, maths, and a science.

'Equivalent' grades include:

  • BTEC first diplomas and certificates
  • OCR Nationals
  • Key Skills Level 2
  • NVQs
  • Essential Skills (Wales)
  • Functional Skills Level 2
  • Core Skills (Scotland)

Training Provided

Training will be delivered using a combination of virtual classroom remote learning and face-to-face block release weeks at our state-of-the-art training centres.

Our expert trainers will guide you through the training programme using a combination of e-learning, classroom learning and practical application.

In the workplace, your personal, dedicated mentor will support your continued learning as you apply the skills and knowledge you have gained through the remote sessions and at the Learning Centre.

This is a fully rounded training experience where you will build life skills that last and gain both Apprenticeship qualifications and brand certifications.

On successful completion of the one-year programme you will receive the following:

  • Level 2 Customer Service Practitioner Standard
  • Brand specific certifications
Register interest

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