What will the apprentice be doing?
The Service department is vital to the success of our business. Our Customer Service Assistants play a pivotal role in delighting our customers and encouraging their continued loyalty.
This is a varied role where you will work with all departments bringing a friendly and energetic approach to your daily work.
Every day is different within the Service Department so the role will vary. Some duties on a day-to-day basis may include:
· Customer Service; Arranging bookings and appointments, talking to customers both face to face and on the phone, communicating with the customer throughout the time that their vehicle is with us
· Administration; Completion of relevant paperwork for customer service and centre records, preparation of invoices, processing of warranty claims
· Team work; Liaison with all the relevant departments including workshop and management to deliver an amazing customer experience.
· Upselling; Promoting the sale of accessories and service plans.
We are looking for an enthusiastic, hardworking individual to join our team and embark on a long-term career, with excellent earning and progression opportunities once you complete your apprenticeship.
What training will the apprentice take and what qualification will the apprentice get at the end?
Training will be delivered using a combination of virtual classroom remote learning and face-to-face block release weeks at our state-of-the-art training centres.
Our expert trainers will guide you through the training programme using a combination of e-learning, classroom learning and practical application.
In the workplace, your personal, dedicated mentor will support your continued learning as you apply the skills and knowledge you have gained through the remote sessions and at the National Learning Centre.
This is a fully rounded training experience where you will build life skills that last and gain both Apprenticeship qualifications and brand certifications.
On successful completion of the one-year programme you will receive the following:
· Level 2 Customer Service Practitioner Standard
· Brand specific certifications
What is the expected career progression after this apprenticeship?
Volkswagen Group (VWG) is one of the UK’s largest car retailers encompassing premium brands such as Audi, Bentley, SEAT, ŠKODA, Volkswagen, TPS, Volkswagen Paint and Body and Volkswagen Commercial Vehicles. This network of retailers spans the UK, providing a wide range of career opportunities.
Once your apprenticeship is complete, you will continue your learning journey and you will have the opportunity drive your career forward. Once qualified, the earning potential for a Customer Service Assistant is between £20,000 and £30,000, so it is well worth considering the future opportunities that lay beyond the apprenticeship. Some of our apprentices have gone on to become team leaders and managers within the retail network or even joined our team at Head Office in Milton Keynes.
Reality CheckWe understand the importance of diversity and inclusion. We welcome applications from all backgrounds, especially underrepresented groups such as female applicants or applicants from ethnic minorities. If you can’t apply online, please contact us on 0800 587 3051. The latest information on the National Minimum Wage for Apprentices can be found at https://www.gov.uk/become-apprentice/pay-and-conditions Please do not contact the retailer. Babcock Training are the main point of contact for this opportunity and carry out the full recruitment service for this employer. Approaching the retailer directly will not always help your application.
Skills RequiredCommunication skills, IT skills, Customer care skills, Problem solving skills, Administrative skills, Number skills, Team working, Initiative, Patience
Qualifications RequiredGCSE or equivalent English, Maths and one other subject are required (Grade GCSE grades 9 – 4 (A – C)) Essential