Pearson Plc

Apprenticeship - School & Tutor Experience Coordinator - Advanced (Level 3)

Pearson Plc (Employer)

Jga Limited (Training Provider)

Annual wage £20,000.00
37.5 hours per week Monday to Friday 9 am to 5 pm
15 months (duration)
7 September 2022(start date)
Business administrator (apprenticeship standard)
17 August 2022 (application closing date)
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Job Description

The School & Tutor Experience Coordinator will be accountable for supporting and engaging with internal colleagues, our school customers, and tutors to provide a high-quality business administration service.


What will the apprentice be doing?

  • Investigating and responding to queries from schools via phone calls, CRMs, emails, team meets
  • Working directly with individual schools, senior leaders, teachers, Lead Tutors, and Tutors to resolve escalated problems.
  • Assist colleagues within the wider team by providing administration support
  • Carry out other reasonable activities as requested by the Schools & Tutor Relationship Manager

What training will the apprentice take and what qualification will the apprentice get at the end?

Level 3 Business Administrator standard which includes,

Level 2 functional skills in maths and English (if required)
End-Point Assessment (EPA)

Our delivery model is monthly-Tutor-led 1-day seminars remotely. 

The administration role may be a gateway to further career opportunities, such as management or senior support roles.

What is the expected career progression after this apprenticeship?

Joining our Pearson family can provide you with unlimited and truly global career progression options

Reality Check

Flexible options for work-from-home days. A starting holiday of 25 days plus UK public holidays, and you’ll earn 1 additional day’s holiday per year you work with us. A generous pension scheme where we match and double what you contribute. Maternity, paternity, and family care leave as well as flexible work policies. Shares and stock purchase options. Healthcare and dental plans, and an employee wellbeing assistance programme for you and your family to help balance work, family and personal life. Cycle to work program, gym membership concessions in selected office locations, along with retail and leisure discounts.

Skills Required

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Administrative skills, Team working

Qualifications Required

GCSE or equivalent Maths and English (Grade 4-9 or A-C) Essential
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