Kuehne+Nagel

APPRENTICESHIP - Customer Service - Intermediate (Level 2)

Kuehne+Nagel (Employer)

Sr Apprenticeships Limited (Training Provider)

Annual wage £15,500.00
37.5 hours per week Monday to Friday 9 am to 5 pm
24 months (duration)
25 July 2022(start date)
Customer service practitioner (apprenticeship standard)
17 July 2022 (application closing date)
Register interest

Job Description

Our Integrated Logistics experts within Kuehne & Nagel develop, implement and manage solutions that streamline our client’s supply chain. We are now looking for a Customer Service Apprentice to work within one of our key accounts. This is an exciting opportunity to join one of the world’s leading Logistics and Freight Forwarding companies.

Responsibilities

What will the apprentice be doing?

YOUR ROLE
Our Integrated Logistics experts within Kuehne + Nagel develop, implement and manage solutions that streamline our client’s supply chain. We are now looking for a Customer Service Apprentice to work within one of our key Customer accounts. This is an exciting opportunity to join one of the world’s leading Logistics and Freight Forwarding companies and will help you to gain an insight into the industry and lead you to forge a career in Logistics.

YOUR RESPONSIBILITIES
Our Customer Service Apprenticeship is a 24 month programme, combining practical on-the-job training with study towards the Customer Service apprenticeship standard. You will work within a successful team while learning everything you need to know whilst supported by your peers, your managers, and the apprenticeship team within Kuehne+Nagel.

As part of the role you will be dedicated to a key account, you’ll be responsible for all operational duties relating to the customer’s working instructions and Standard Operating Procedures (SOP’s), ensuring that the customer is provided with a first class service.

You'll be learning how to...

  • Coordinate transport services for customer orders, using transport management systems
  • Check orders received from customer for data completeness & format: ensure the order transmission is checked against required data elements to determine if critical information and elements are present and if the formats are according to expectations
  • Handle exceptional freight requests and organise special transport requests, receive and respond in time to customer requests and to proof of delivery requests, track and provide investigation results on deviations to the customer according to the agreed scope
  • Create non-conformance requests, premium freight authorisations (spot quotes), and management of contract variations/freight costs disputes and claims; tracking and monitoring of requests, deviations and claim resolution.
  • Execute event monitoring services to guarantee agreed delivery service.
  • Capture and provision of order status information relating to the customer supply chain, such as order, shipment and inventory information.
  • Source spot quotations if required and support claims management process by capturing claims in our data management system; provide input for quality review meetings with the customer and execute system and process demonstrations for the customer if required.

GOOD REASONS TO JOIN
You will be joining an amazing group of apprentices and can look forward to a competitive starting salary, attractive benefits and an Apprentice NUS discount card. Your salary will also reviewed after 12 months and there's a great bonus on offer once you have fully completed your apprenticeship. You will be supported throughout by a network of mentors, line managers and previous apprentices to help you achieve your qualifications and progress along your apprenticeship journey.

What training will the apprentice take and what qualification will the apprentice get at the end?

  • Customer Service Level 2
  • Functional Skills in Maths and English Level 2 if required

What is the expected career progression after this apprenticeship?

Your salary will also reviewed after 12 months and there's a great bonus on offer once you have fully completed your apprenticeship. You will be supported throughout by a network of mentors, line managers and previous apprentices to help you achieve your qualifications and progress along your apprenticeship journey.

Skills Required

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Presentation skills, Administrative skills, Number skills, Analytical skills, Logical, Team working, Creative, Initiative, Non judgemental, Patience, Target driven, Motivated, Flexible, Reliable

Qualifications Required

GCSE or equivalent English (Grade Five GCSEs 9/4) Desired
GCSE or equivalent Maths (Grade Five GCSEs 9/4) Desired
Register interest

Related

People who applied for this apprenticeship also applied for:

last 24 hours

This page contains public sector information licensed under the Open Government Licence v3.0. The information provider is the Education and Skills Funding Agency.