Wst Transport Services Limited

Apprentice Transport Assistant

Employer:

Wst Transport Services Limited

Training Provider:

NORTH LANCS. TRAINING GROUP LIMITED(THE)

Weekly wage £146.25
37.5 hours per week Monday - Friday: Between the hours of 8:00am - 5:30pm, 30 minutes lunch. Normal shift patterns: 8:00am - 4:00pm, 8:30am - 4:30pm, 9:00am - 5:00pm, 9:30am - 5:30pm.
duration: 18 months
start: 25 March 2020
Blackpool
Intermediate(level 2)
Business and Administration (apprenticeship standard)
19 March 2020 (application closing date)
Apprentice Transport Assistant based in Blackpool, Lancashire. You will arrange transport bookings, ensuring information is correct, printing boarding passes and tickets and informing the Sales/Operations teams of any cancellations. You will be working towards completing a Level 2 in Business and Administration.

Responsibilities

Main Duties
Low Cost Flights 

  • Confirming name change fees and amending with the airline
  • Advising the Sales/Operations teams of any upcoming flight deadlines
  • Entering and submitting air passenger information (API) into the airline reservation
  • Final check and printing boarding passes

Scheduled Flights

  • Confirming name change fees and amendments with the airline
  • Advising the Sales/Operations teams of any upcoming deadlines
  • Entering and submitting air passenger information (APIS) into the airline reservation
  • Final check and print e-tickets

Airport Meet & Greet

  • Send through monthly the groups requiring Airport Assistance to Airport Agencies
  • Send through the group details to Airport Agencies one week prior to the groups departure

Coach

  • Chase the coach booking confirmation from the coach operator
  • Ensure all request/booking documents are saved in the tour file

Rail and Eurostar

  • Advising the Sales/Ops teams of any expiring rail and Eurostar options

Additional Duties

  • General administration tasks across all areas of the business to support our business needs as required

Future Prospects

Progression into full time employment.

Skills Required

  • Excellent verbal and written communication skills and accurate written and spoken English
  • Full understanding of delivering exceptional internal and external customer service
  • Ability to resolve problems, work under pressure and meet deadlines
  • Good Knowledge of Microsoft packages
  • Good attention to detail
  • Strong time management skills and ability to prioritise workload and be highly organised
  • Knowledge of a foreign language French/German/Other beneficial but not essential

Qualities Required

  • Ability to work under own initiative, and essentially as part of a wider team
  • Ability to follow procedures and willingness to enhance them
  • Ability to demonstrate keenness to learn
  • Adaptable and flexible
  • Knowledge of the Travel Market
  • Worldwide destination knowledge in particular Europe.
  • Sound knowledge of UK geography
  • Self motivated, positive and professional
  • Real passion for exceptional service delivery
  • Ability to work independently inside a team environment
  • Desire to support the development of the business and others
  • Flexible, adaptable and positive approach to work
  • To be of smart appearance and present a good image

Qualifications Required

No formal qualifications required.

Training Provided

  • Training to be provided - Intermediate level 2 Apprenticeship in Business Administration, including NVQ and functional skills maths and English. Work based learning.
Apply now