Responsibilities
What will the apprentice be doing?
As a Trade Sales Counter apprentice you will learn to:
Provide potential and existing customers with the highest level of customer service and support the wider sales team in generating and chasing leads
Process sales for customers using the in store payment systems, quoting correct pricing, delivery date and stock requirements
Focus on effective customer account management, aiming to increase the company’s customer base and develop long term collaborative relationships within the building trade
Maintain up to date product and industry knowledge
What training will the apprentice take and what qualification will the apprentice get at the end?
Customer Service Practitioner Level 2 - Intermediate Apprenticeship
Training provided by in house Learning & Development Team
Support from external training provider
15 Month programme including minimum 12 month learning period plus end point assessment
GCSE or equivalent maths and English desired but not essential, as these will be covered during the apprenticeship
What is the expected career progression after this apprenticeship?
Howdens is a fast growing, vast company with career progression opportunities for individuals that show real passion and dedication
Reality Check
The successful candidate may be required to work some SaturdaysSkills Required
Communication skills, Organisation skills, Customer care skills, Presentation skills, Team workingQualifications Required
GCSE or equivalent English (Grade A*-C or 9-4) DesiredGCSE or equivalent Maths (Grade A*-C or 9-4) Desired
