Cpio Ltd

Apprentice Technical Support Consultant - ICT Level 3 - Advanced (Level 3)

Cpio Ltd (Employer)

Tdm Wyre Academy (Training Provider)

Weekly wage £179.00
38.75 hours per week Monday - Friday - between 7.45am to 4.30pm or 9.15am to 6pm
18 months (duration)
11 October 2021(start date)
Information communications technician (apprenticeship standard)
8 October 2021 (application closing date)
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Job Description

We are looking for someone keen to kick start their IT career, and to learn and work within a small helpdesk that provides software and technical support to clients with maintenance contracts and internal users.


Duties include:

  • Call logging from the phone line or web portal
  • Ticket processing and administration
  • 1st line triage for technical tickets

Future Prospects

Progression onto a higher apprenticeship after completion of the initial level Level 3.

Reality Check

Ideally the apprentice will have their own car as public transport services to Fort Dunlop are limited (bus only). Apprentice wage will be based on national living wage rate from April 2021 - £4.62 - £8.91 (per hour).

Skills Required

  • Polite and professional telephone manner
  • Customer service oriented
  • Logical and analytical

Qualities Required

  • Enthusiastic and committed
  • Team spirited
  • Shows tenacity
  • Has a commitment to and an energy to learn in a busy, hands-on environment
  • Is open to building relationships within the organisation and with external stakeholders
  • Interests and motivation: IT hardware and software, problem solving

Qualifications Required

Minimum of 4 X GCSEs grades 9-4 (A*-C) or equivalent including English and Maths.

Desireable to have 2 A Levels or more. 

Training Provided

ICT Level 3 Apprenticeship Standard:

Qualification together with onsite training by the employer.

For those starting at Advanced (Level 3), the expected duration would be eighteen months. There is an opportunity to progress on to the Higher Apprenticeship (Level 4) and ultimately on to a Degree Apprenticeship.

  • ICT 3 Course 1 – Hardware and Networking
  • ICT 3 Course 2 – Software and Security
  • ICT 3 Course 3 – ICT Administration
  • Professional Development Progamme
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