As a Technical Assistant you will be providing support to the Safer Roads & Parking team to assist in the administration of permanent and temporary Traffic Regulation Orders, parking restrictions and controlling abnormal load vehicle movements. General administrative experience would be an advantage, but training will be provided in these areas.
With the ability to work on your own initiative and meet deadlines you will provide comprehensive administrative and technical support to the Safer Roads & Parking service.
The postholder is expected to attend training and complete a 18-month Level 3 Business Administrator apprenticeship to develop knowledge, skills and behaviours as set out in the apprenticeship standard.
Apprentice Technical Assistant HCC60210.
- To provide administrative support to the Safer Roads & Parking team as required and to assist in the administration of permanent and temporary Traffic Regulation Orders
- To process notifications from hauliers intending to move Abnormal Loads across the county and to maintain accurate records
- Assist in the assessment and implementation of parking restrictions such as applications for disabled parking bays and access markings
- To maintain up to date records of relevant data and to ensure that all work is undertaken in accordance with statutory procedures
- Assess customer requirements and use a range of manual and electronic systems to provide accurate information and reports within agreed timescales
- Make routine changes to internal systems and procedures in response to customer requirements and promote awareness within the team to maintain standards of service
- Respond to routine enquiries, both orally and in writing, on behalf of the department and the organisation where appropriate
- Carry out research and refer more complex enquiries to an appropriate manager with background briefing
- Establish and use networks of contacts, mostly internal within the County Council, to provide appropriate information and interpretation of systems, policies and procedures
- Where appropriate, carry out a supervisory role, allocating and prioritising work for junior staff and providing information for performance management and development
- Control resources and implement Council-wide procedures within budgetary delegation
- To carry out any other duties of a similar level that may be required from time to time to maintain the services of the Safer Roads & Parking Team
- Processing incoming and outgoing mail
This is a permanent position within the Council.
Hampshire County Council is committed to safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect this commitment.
In order to combat discrimination, no unnecessary conditions or requirements will be applied which could have a disproportionately adverse effect on any one group. All sections of the population will have equal access to jobs. No applicant or employee will receive less favourable treatment because of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership and pregnancy or maternity, unless a Genuine Occupational Requirement (GOR) applies.
We are a Disability Confident Employer – committed to ensuring that our recruitment and selection process is inclusive and accessible.
- General administrative experience
- Computer literate in the use of a variety of software for data handling and transmission
- Effective communication skills at all levels
- Commitment to delivering a positive customer experience
- Strong attention for detail
- Ability to prioritise work and work to deadlines
- Good team player
- Full driving licence is desirable but not essential
- Ability to work on own initiative
- Basic understanding / awareness of road traffic legislation
- A minimum of GCSE (or equivalent) in English and maths
- Administrative qualification at Level 2
- Level 3 Business Administrator Apprenticeship Standard
The Business Administrator Apprenticeship provides a highly transferable set of knowledge, skills and behaviours, which can be gained from working across an organisation and its processes. This Apprenticeship provides a firm grounding in organisational operations and functional processes, as well as the wider working environment.
The course content includes the knowledge, skills and behaviours the Administrator needs to master to be effective in this role. Knowledge: The organisation, value of skills, stakeholders, relevant regulations, policies, business fundamentals, processes, external environment factors. Skills: IT, record and document production, decision making, interpersonal skills, communications, quality, planning and organisation, project management. Behaviours: Professionalism, personal qualities, managing performance, adaptability, responsibility.
Apprentices will demonstrate their learning through a portfolio of completed work. They will be prepared for an End-Point-Assessment (EPA) which will consist of:
- Knowledge Test
- Portfolio-based Interview
- Project Presentation
An End-Point-Assessment will award the apprentice a Pass or Distinction in the apprenticeship.